Head of Operations

About us 

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience. 

With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented...

About Contractor CEO:

Contractor CEO was born out of a personal need. As a contractor who owns a multi 7-figure concrete and landscape company, I experienced firsthand the challenges of growing a business beyond just generating leads. I realized that contractors need not only top-quality leads but also the support and business knowledge to scale their operations effectively. This realization led to the founding of Contractor CEO, a marketing agency dedicated to serving the trades industry with unparalleled expertise and commitment.

Our mission is to become the largest and most trustworthy agency in the space, providing comprehensive marketing solutions that empower contractors to build and grow their businesses. We believe in the power of tradespeople—the individuals who literally build our world—and we are here to support them in areas they may not fully understand, particularly in business growth and marketing.

Role Summary:

We are looking for a...

The Head of Customer Operations will be responsible for establishing and leading our new customer success function for our brand partnerships products (Studio and Connect) as well as be responsible for optimizing the customer lifecycle fully from an operations and tracking perspective. 

This role involves developing and implementing strategies to ensure client satisfaction, overseeing the team responsible for on-time delivery of story assets, and collaborating with Account Management and Sales to operationalize our systems and define key metrics that reflect customer satisfaction and operational efficiency. 

• Create and execute a comprehensive customer success strategy to enhance client satisfaction and retention. 
• Work with Head of accounts to define SLA’s and escalation points; build on-time deliverable playbook 
• Lead a best-in-class customer success team tracking performance, mentoring and developing team members, and...

We have an outstanding opportunity for a talent acquisition leader to lead a team of 20 and improve the processes and effectiveness of interesting high volume recruitment campaigns for a rapidly expanding international company.

Salary available:

Up to £140,000 + 16% bonus (if based in UK)

Up to $180,000 + 16% bonus (if based in USA)

Location & working pattern

Based remotely in UK/Europe or USA.

What you’ll be doing

Your remit will be to head up their talent acquisition operations in the rapidly expanding AI department – globally.

You’ll lead, mentor and develop a globally dispersed recruitment team of 20 people, with different skillsets and responsibilities.

Own the deployment of an innovative, differentiated talent marketing strategy with the intention of growing communities of gig / temporary workers across different markets.

There’s real high volume recruitment...

As the global revenue operations leader, you will support our revenue team by effectively leading, managing, and developing a high-performing RevOps function that enables and supports Opus 2’s growth. You will oversee our Go-To-Market (GTM) operations, data strategy and insights, metrics and reporting, and revenue technology stack. Additionally, you will be responsible for enabling and supporting deal operations.

What you'll be doing

• Determine and direct operational priorities connected to new client acquisition, current client growth, and retention to achieve revenue goals effectively.
• Partner closely with our sales, client success, marketing, and finance leaders and their teams, serving as subject matter expert in revenue operations, to monitor and report on the sales funnel from lead generation through closed won deals.
• Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used...

About This Role

TaskForce seeks a strategic and highly organized Head of Operations to support team operations to mobilize voters in the 2024 election. The Head of Operations for Culture 2024 will be responsible for internal communications, finance management, HR compliance, and other operational responsibilities. This role reports to TaskForce’s Founder and Chief Cultural Officer (CCO). The Head of Operations will be a part of a 15+ person 2024 cultural engagement team. This position is remote but may require travel, including to Detroit, Milwaukee, Atlanta, Phoenix, Philadelphia, and Las Vegas.

Term of Contract

This is a short term contract beginning June 1st and ending Nov 30th.

Salary and Compensation

$125,000-150,000 annually (compensation is prorated for contract term), commensurate with experience.

Key Responsibilities

EXECUTIVE SUPPORT & STAFF...

All American is an innovative, multi-category eCommerce store focused on showcasing and celebrating brands created solely in the USA. We spotlight the stories of American makers and founders alongside their products, to forge a deeper connection with consumers.

As Head of Marketing & Operations you will be responsible for all activities related to conceptualizing and implementing marketing & operational strategies including website design & development, all content, ROI-based digital marketing, demand generation, brand strategy & marketing, customer insights & care, and CRM. This role will build the ability to leverage data from the ground up, with a goal to provide rapid, profitable growth. Customer-focus, independence, drive, decision-making, leadership, flexibility, and communication are key to success in the role. This is a highly collaborative role in a startup environment where all job responsibilities may...

As the Head of Clinical at Senseye, you will be responsible for executing Senseye’s clinical strategy, enabling the development of our innovative mental health solution. Brining your expertise into collaboration with a stellar cross-functional team to empower Senseye on our mission to revolutionize mental health care.

Responsibilities:

• Develop a deep understanding of the data needed from the perspective of all stakeholders to develop strategy and achieve synergies.
• Successfully develop and execute on clinical strategy to enable model development and successful FDA and other global regulatory submissions.
• Maintain the highest standards of clinical excellence and patient care. Create, implement, and maintain clinical best practices, SOPs, and standards for study management.
• Stringent management and monitoring of clinical sites and the CRO.
• Collaborate with the CRO to construct and update an actionable risk...

Position Overview

Citizen seeks an experienced, motivated, and entrepreneurial Head of People and Operations to oversee our data-driven company’s operations, strategic initiatives, team-building, and HR functions.This candidate will serve as an operational leader to help tie Citizen’s strategic goals to our workflow and culture and collaborate with the CEO to evaluate opportunities for operational improvement in and across Citizen capabilities. In addition, this person will be primarily responsible for working alongside Citizen’s CEO to translate the organization’s impact and growth goals into action to ensure our vision is brought to life. Lastly , the person in this role will work to acquire, develop, and retain top talent to advance Citizen’s mission, cultivating a high performing team culture and effective organizational practices that prioritize our shared values. This role is perfect for a utility player who wants the opportunity to bring ideas...

• We’re looking for a driven operations leader to manage our customer success team and the overall operations of our New York office
• $80,000 - $90,000 and generous benefits package
• Target start date: June 2024
• Employment type: Full time 
• Location: Financial District, New York City
• In office work requirement: 4 days per week in office; 1 day remote 

Overview of PensionBee

PensionBee is a leading online pension provider, making retirement saving straightforward and accessible for as many people as possible. 

PensionBee helps its customers to consolidate old retirement savings accounts, enabling them to easily rollover existing 401k(s) into a new Individual Retirement Account (IRA). PensionBee’s IRA is accessible from our website or mobile app. Customers will receive visibility of their retirement savings and access to our customized retirement planning tools, enabling them to grow...

Proposed start date: August 2024 

Reporting to: Head of Ops and Finance 

Location: New York (hybrid - with travel across US) 

Who we are 

At MOTH we’re here for cocktails, company, and conversation. That’s why we make the most delicious cocktails in a can - so that special mix can happen anywhere. Hands up - we’re obsessive. Every sip delicious and distinguished. Our cocktails are classics, and our ingredients are second to none. At the same time - we’re not snobbish. We don’t talk in master mixologist lingo. We have no fancy bar or dress-code. And we believe in fair prices for great drinks. Because when you’ve got good friends and fine blends, what more do you need? Mix of total happiness. MOTH.  

We are one of the fastest growing FMCG brands, re-writing the rules of RTD cocktails, and facing unprecedented growth. Following our incredible growth journey in the UK as the UK’s #1 premium RTD brand,...

We are expanding and looking to add a Cold Header Set Up Operator to our team! The successful candidate will have previous experience operating or setting up experience on any of these styles of headers: Sacma, Formax, Nedschroef, or Nationals.

This is a direct hire position. Salary is negotiable based on experience

Responsibilities:

• Apply all essential functions of a Cold Heading Operator
• Perform setups, tear down, and clean up a variety of cold heading machines
• Troubleshoot quality issues during production
• Ability to assist other operators with setup, troubleshooting, and filling in as required
• Ability to assist with training as needed
• Document and follow up on all changes made to Header Cards
• Check to ensure that all setup procedures are being followed
• Communicate information to other shifts regarding problems with jobs
• Make regular suggestions on changes to increase machine...

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an...

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

What you’ll do:

As Head of Revenue Operations at Starry, you will be directly responsible for developing and executing revenue operations strategies aimed at fostering growth and...

Join Our Team as the Head of Customer: Leading Sales Operations & Customer Service Excellence!

Are you ready to take charge of our Sales Operations and Customer Service/Project Management departments, steering them towards unparalleled success? We are seeking a dynamic individual to fill the pivotal role of Head of Customer, where you'll drive strategies, inspire teams, and redefine service standards!

Why Join Us?

• Impactful Leadership: As the Head of Customer, you'll wield influence over the heart of our operations, shaping the future of our customer interactions.
• Innovative Environment: Join a forward-thinking company where your ideas for improvement are not only welcomed but encouraged.
• Global Reach: With responsibilities spanning the USA and China, you'll engage with diverse teams and customers across borders, enriching your professional...

About Mount:

At Mount, we're pioneering a transformative approach to travel. By connecting Airbnb hosts (Concierges) with local experience providers (Curators), we're creating a seamless, integrated marketplace for unique travel experiences. Our model disrupts traditional customer acquisition strategies, leveraging the trust and relationships hosts already have with travelers. With significant growth, strategic partnerships, and a model that eliminates the cost of acquiring travelers, Mount is setting new standards in the travel industry.

Role Overview:

As Head of Operations, you will play a critical role in steering Mount through its next growth phase. You'll work closely with the CEO and leadership team to refine operational processes, scale our business model, and drive strategic initiatives. Your leadership will ensure Mount not only achieves its ambitious goals but also maintains its innovative culture and commitment to...

Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. This will be a challenging, fast-paced, dynamic position. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the area.

Must reside within a short drive of our vacation rental properties in the designated area.

What you’ll...

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. 

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are growing quickly and seeking an entrepreneurial, founding revenue operations team member to work with our executive and GTM leadership team to build, and iterate on our growth and...

Overview

Saturdays Football is a fashion brand focused on soccer and is headquartered in Los Angeles.

Our brand represents American soccer culture and is centered around nostalgia and community. We specifically allow our community to connect by offering vintage soccer merchandise and our own branded products for purchase and by hosting events like free-to-play pickup matches, jersey trading nights, and more.

We are a fast-growing and profitable business that aims to fulfill its full potential as soccer grows in America. As added validation, we recently raised funding from top tier investors and have also built partnerships with organizations within the Premier League, Ligue 1, Bundesliga, and more.

We are specifically looking to hire a Head of Operations as we continue to expand our presence both online and through our retail stores. We currently have 1 live store in LA and 1 in NYC with plans to open more throughout 2024 and beyond. The...

Studio Head (QA Operations Manager)

Location: Charleston, South Carolina - On-Site

Trusted with the overall performance of the Charleston, South Carolina studio, the Studio Head has a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams. This person will grow and manage our Quality Assurance businesses in gaming.

Success in this role will be measured by delivering exceptional results for client, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.

Heading up such a fast-growing game services studio requires a combination of vision and execution, quality assurance in gaming background, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate for this exciting position will be an adaptable, authentic leader with strong...