Head Of Customer Operations - Nutraceuticals

Join Our Team as the Head of Customer: Leading Sales Operations & Customer Service Excellence!

Are you ready to take charge of our Sales Operations and Customer Service/Project Management departments, steering them towards unparalleled success? We are seeking a dynamic individual to fill the pivotal role of Head of Customer, where you'll drive strategies, inspire teams, and redefine service standards!

Why Join Us?

• Impactful Leadership: As the Head of Customer, you'll wield influence over the heart of our operations, shaping the future of our customer interactions.
• Innovative Environment: Join a forward-thinking company where your ideas for improvement are not only welcomed but encouraged.
• Global Reach: With responsibilities spanning the USA and China, you'll engage with diverse teams and customers across borders, enriching your professional experience.

Your Responsibilities:

• Sales Operations Mastery: Lead a comprehensive strategy across Customer Service, Project Management, and Technical Support teams, ensuring seamless service delivery.
• Continuous Improvement: Drive excellence through operational enhancements, streamlining processes, and fostering a culture of continuous improvement.
• Empowering Teams: Develop and mentor teams towards Inside Sales structures, enabling direct engagement with our valued customers.
• Global Collaboration: Foster perfect alignment between teams in the USA and China, ensuring a unified approach to customer satisfaction.
• Supervisory Leadership: Guide, train, and inspire teams to exceed expectations, promoting a culture of teamwork, positivity, and achievement.

Requirements

What We're Looking For:

• Passionate Leadership: Your proactive leadership style, combined with problem-solving prowess, will inspire and motivate your teams to new heights.
• Strategic Vision: With your strong organizational skills, you'll craft and execute strategies that drive efficiency and service excellence.
• Global Perspective: Your ability to navigate and unify teams across borders will be instrumental in our success on the global stage.
• Continuous Learner: Embrace change and new challenges with enthusiasm, always seeking ways to evolve and improve.
• Industry Experience: Leverage your background in management/supervision, ideally within a manufacturing environment, to steer our operations towards greatness.

Join Us in Redefining Customer Excellence! If you're ready to lead with passion, drive, and a commitment to excellence, we invite you to apply for the role of Head of Customer today. Let's embark on this journey together, shaping the future of customer satisfaction and success!