Head of Revenue Operations

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. 

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are growing quickly and seeking an entrepreneurial, founding revenue operations team member to work with our executive and GTM leadership team to build, and iterate on our growth and reporting infrastructure. If you thrive on extreme ownership, turning ideas into reality, cross-functional collaboration, and owning processes from ideation through execution, this role is tailor-made for you. This is a unique opportunity reporting to the CEO and working directly with leaders across the organization to impact both the strategy and execution of one of the  fastest growing AI startups .

What You’ll Do:

• Partner with functional leads and executive team to create, measure, and optimize the entire customer lifecycle, from lead generation to retention, ensuring a smooth and efficient journey.
• Work closely with finance on areas such as revenue recognition, comp plans, staffing ratios, and target setting. 
• Support deal execution including the contracting process, deal review, and approval. 
• Lead the selection and management of technology stacks and tools that enhance revenue operations and provide critical business insights.
• Design and implement robust forecasting models to accurately predict revenue trends and inform strategic decisions such as prospect targeting, use of telemetry data, process automation. 
• Drive core business cadences to monitor the health of the business (e.g., forecasting, pipeline reviews, QBRs, board meetings).
• Develop and maintain best in class operating metrics and source of truth reporting, providing actionable insights to drive revenue growth and operational efficiency.
• Identify, own, and execute strategic initiatives to up-level and unlock growth, often working cross-functionally with sales, customer success, marketing, and product/eng.
• Foster a data-driven culture, ensuring that decisions and strategies are based on accurate and timely data.
• Drive continuous improvement by staying abreast of industry trends, best practices, and emerging technologies in revenue operations.
• Work directly with leadership to influence Maven’s GTM strategy for the 1-3 year time horizon.

Requirements

Who You Are:

• 6+ years of experience in GTM Strategy, Business Operations, Sales Operations or related roles at a B2B SaaS company
• Experience working hands-on with CRM systems
• Excitement around building the revenue Operations function from 0→1, eager to be hands on in both strategy and execution
• Outstanding communication skills: ability to turn data into insights and tell the story to cross-functional stakeholders
• Exceptional critical thinking and analytical skills
• Bias towards action with the ability to quickly consider what long-term decisions must be made today and what can start as an MVP
• Advanced Excel skills, Python is a +

Benefits

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.