Head of Care Operations

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an environment that elevates our people's wellbeing. This wouldn’t be possible without a dedication to our core values:

• Be Human
• Grow Your Mind
• Innovate at Speed
• Inspire & Impact

To learn more about what these values mean to us, please visit our careers page.

Our DEI commitment

We strive to build a workplace that celebrates our differences, where every Unminder feels included, equal, seen and heard. This is true regardless of your age, race, gender identity, religion or belief, marital or parental status, disability, neurodiversity, or sexual orientation.

We’re proud of our culture, but not smug. So if there’s anything we can do to make the hiring process more accessible, just let us know when you apply, or email talent@unmind.com.

The Role – Head of Care Operations

At Unmind Talk we have ambitious plans to change the perception of mental health. In order to support our ambitions we work with practitioners who want to be part of a high quality network at a credible organisation with an amazing brand and reputation. We want to be able support them so they can thrive throughout their Unmind Talk journey and we want to be able to provide them with the right referrals, support for successful sessions, and as a scientific global leader provide thought leadership, networking and professional development opportunities. Unmind Help is our service that provides in-the-moment, reactive care including wellbeing, financial and legal support

Reporting into Director of Global Delivery, the Head of Care Operations will be responsible for operating the Unmind Talk and Unmind Help Services.

In this role, you’ll:

• SET DIRECTION: As an expert operational voice, you’ll work in a trio with the product and science team to shape the strategy of the Unmind Talk service to ensure everything we do is best in class. You’ll collaborate with our dedicated product team to ensure our Unmind Connect and Unmind Talk platforms have the roadmap to provide the right support for our practitioners and operational teams and you’ll work alongside our science team to ensure clinical excellence is woven into our Unmind Talk operations.
• DELIVER: Establish operational objectives to ensure the smooth running of the care services covering both the full practitioner lifecycle and employee support. Being an operational lead for the business, you’ll be accountable for the delivery of the practitioner roadmap for clinical improvements, network development, outreach and practitioner marketing and engagement.
• GOVERN: You will lean on our global network of in-country experts and in-house science team to set operational decisions and governance. Use your deep understanding of the operating landscape for therapy and coaching (in the US) to ensure we meet the regulatory and legal requirements.
• LEAD: Lead, mentor, and manage a multidisciplinary team, ensuring ongoing professional development and adherence to best practices. Foster a culture of collaboration, learning, fun and excellence within the team.

Skills and Experience

We encourage you to remove education from your CV upon application as qualifications are not a driving factor in our decision making and we are committed to tackling educational inequality. We firmly believe that no one is the finished article and that there should be learning in every role you do. However, some experience in the following is important for this position:

• Extensive experience in digital care operations, preferably in a high-growth startup. Operational experience in a marketplace context or B2B2C is desirable.
• Strong people manager with the empathy and leadership skills to be able to grow a remote, high performing team.
• Exceptional project and program management and prioritization skills and able to make data-informed decisions.
• A highly organized, results-oriented operator who is able to move fast whilst maintaining attention to detail.
• Ability to work cross-functionally with experience working closely with digital product teams.
• Passionate about mental health
• Clinical experience desirable.

Benefits

At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders, helping them be happy, healthy and fulfilled. You can see the full details of our benefits on our careers page, but they include:

• Salary: $130,000-160,000 per year

• Private Medical Insurance for you and your family
• Dental Plan
• Unmind Equity scheme
• 25 days annual leave plus your birthday day off and celebration days
• Revive and Thrive Days: the second Friday of every month is a company day off
• Flexible working, including flexible use of Public Holidays and 3pm finishes on Fridays June-August
• $1,358 annual learning budget with 2 days learning leave
• Financial wellbeing support via Questis
• Access to the Unmind platform, including Talk - book free, unlimited sessions with a therapist or coach

Although locating a candidate in NYC is our preference, we’re open to exceptional candidates from anywhere within the US who are willing and able to work in the ET timezone and visit our NYC office quarterly.  Following interviews, we’ll carefully evaluate each candidates location.