Studio Head (QA Operations Manager) - Charleston, SC

Studio Head (QA Operations Manager)

Location: Charleston, South Carolina - On-Site

Trusted with the overall performance of the Charleston, South Carolina studio, the Studio Head has a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams. This person will grow and manage our Quality Assurance businesses in gaming.

Success in this role will be measured by delivering exceptional results for client, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.

Heading up such a fast-growing game services studio requires a combination of vision and execution, quality assurance in gaming background, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate for this exciting position will be an adaptable, authentic leader with strong analytical and communication skills. This is someone who fosters collaboration, enjoys improving processes and mentoring new talent, and has a strong track record managing a large-scale profit center.

What you’ll be doing

• Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability
• Oversee site operations, ensuring optimal resource allocation and driving improvements to the gaming services especially in quality assurance for game testing

• Manage the site’s budget and P&L
• Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded
• Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction
• Improve the organization through the application of best practice, procedures, policies and technology
• Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligations

• Mentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coaching
• Support the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiatives
• Serve as escalation point for client concerns
• Take an active role in the community representing and promoting the PTWI brand

Requirements

What we’re looking for

• At least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site is required
• Experience managing operations at a strategic level in a fast-paced environment, within a global organization
• Experience managing teams within the games services sector including Localization, Quality Assurance, LQA, Player Support.
• Experience managing the P/L
• Experience as a vendor

• Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIs
• A proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW’s unique culture of quality and flexibility, which defines us with our employees, and clients and their customers
• Bachelor’s or equivalent experience

• A candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworks

Who we are

Since 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.

http://www.ptw.com

Benefits

Competitive Base Salary & bonus

Full-time benefits