Help Desk Technician

As a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements.

What you will do:

• Technical Role:
• Close 15 tickets per day
• Onboard and offboard our client’s employees
• Transfer files and settings from and old laptop to a new laptop
• Wipe laptops that employees will purchase
• Set up new laptops and desktops for clients
• Troubleshoot application issues for clients such as Microsoft Office, Adobe, Autodesk AutoCAD, Slack, Zoom, Corel Suite, Nitro PDF, etc.
• Perform password resets.
• Update distribution lists in Microsoft 365 and Google Workspace
• Create shared mailboxes in Microsoft 365 and Google Workspace.
• Install applications for clients...

As a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements.

What you will do:

• Technical Role:
• Close 15 tickets per day
• Onboard and offboard our client’s employees
• Transfer files and settings from and old laptop to a new laptop
• Wipe laptops that employees will purchase
• Set up new laptops and desktops for clients
• Troubleshoot application issues for clients such as Microsoft Office, Adobe, Autodesk AutoCAD, Slack, Zoom, Corel Suite, Nitro PDF, etc.
• Perform password resets.
• Update distribution lists in Microsoft 365 and Google Workspace
• Create shared mailboxes in Microsoft 365 and Google Workspace.
• Install applications for clients...

The Commercial Vehicle Safety Alliance (CVSA) is seeking a dedicated Help Desk Technician to join our team. As a nonprofit organization committed to improving commercial motor vehicle safety, the CVSA understands the importance of providing efficient technical support to our staff and stakeholders. In this role, you will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent customer service.

As a Help Desk Technician at CVSA, you will be responsible for responding to incoming technical support requests and resolving issues in a timely manner. You will provide assistance with hardware and software problems, troubleshoot network issues, and assist with system upgrades and installations. Additionally, you will maintain documentation and knowledge base articles to enable self-service support for users.

At CVSA, we believe that collaboration between government and industry is vital to improving road safety. As a Help Desk Technician,...

Welcome to San Diego International Airport, where our purpose is to create an exceptional airport experience for the community and the world.  We embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals.

Here, you’ll find a workplace culture that thrives on diversity and shared mindsets of collaboration, empathy, inclusivity, thoughtful decision-making, listening, and believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today.

The Information & Technology Services Department is looking for a dynamic individual with demonstrated technical skills with a full range of problem solutions and technical support in a Help Desk Technician role. If selected, you will provide technical support...

Swire Properties is looking for a part time customer service-oriented Help Desk Technician to provide technical support to end users in an efficient and accurate manner. The role of the Help Desk Technician is to assist fellow employees who are experiencing technical difficulty with the use of IT applications and systems. They ensure that an effective solution is provided to the user. Complex and/or high priority problems are escalated to more senior level staff for resolution when needed.

PRINCIPAL RESPONSIBILITIES

• Provide end user desktop, laptop, phone, and tablet support with a customer first focused approach
• Installing, maintaining, and supporting technical infrastructure including hardware and system software
• Perform root cause analysis for service interruption recovery and implement preventive measures
• Coordinate work schedule with the Technology team, prioritize tasks based on our help desk system and follow up on the progress of...

3KeyLogic is a computer consulting company specializing in customized IT project and support solutions. We work with midsize to large clients mainly in the Healthcare and Manufacturing arenas. We are based in the Minneapolis area with clients throughout the United States.

3KeyLogic is searching for a Senior IT Help Desk Technician to take a leadership role at our client location in Waconia, MN. This full-time, onsite position will be responsible for ticket assignments, provide technical support to end users, assist with software installations and upgrades, ensure the security of critical documents and systems, and help train new hires. This position will report directly to the onsite IT Service Manager.

Responsibilities

• Help oversee the daily operations of the help desk, ensuring timely ticket resolution and customer satisfaction
• Manage and prioritize the service desk ticketing system, ensuring SLAs are met
• Demonstrate advanced...

Summary of Job Purpose:

Serves as the IT reference to provide assistance to company users of FTRV technology resources. This position coordinates basic user technical training and remediation activities, oversees the information resources repository of instructional materials for user applications, and makes recommendations for additions to learning aids and tools. The position conducts needs assessments, monitors and evaluates assistance being offered, and develops approaches to enhance company capabilities for user support. The ideal candidate must have a pleasant and outgoing personality, be a creative thinker and problem solver, work well under pressure, and have the flexibility to work weekends. Additionally, this person must be customer service oriented, have great communication skills, and always maintain a professional image. The primary duties and responsibilities for this position include the following but others can be assigned as needed:

Essential Duties...

AMERICAN METAL WORKS is a leading provider of metal fabrication solutions. We are seeking a skilled and dedicated IT Help Desk Technician to join our growing team. As an IT Help Desk Technician, you will play a crucial role in supporting our employees and maintaining the functionality of our computer systems.

In this role, you will be responsible for troubleshooting hardware and software issues, providing technical support to end users, and resolving network connectivity problems. You will also assist in the installation and configuration of computer systems and peripherals, as well as provide training and guidance to users on the correct use of software and hardware.

As an IT Help Desk Technician, you must have a strong technical background and excellent problem-solving skills. You should be able to communicate effectively with individuals at all levels of the organization and have a customer-oriented approach.

If you are passionate about technology and enjoy...

Join a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking a Customer Support Technician to support one of our State Agency customers.

Job Duties and Responsibilities:

A successful candidate will be responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment...

The McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to provide long term solutions. Succeeding in this role will present numerous opportunities for the right candidate to grow within the company.

Responsibilities:

• Customer Service – Our Help Desk Technicians communicate with our clients daily. Every technician will deal with incoming issues and requests in a professional, courteous manner over the phone. Every interaction needs to reassure our clients that they are important to us and that we want them to be successful. Regular communication on issues we are working on is paramount to earning our client’s trust on an ongoing basis.

• Resolution –...

Wasserman powers the business of sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, music artists, brands and properties, empowering them to shape culture and captivate audiences worldwide. 

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman operates globally across 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Wasserman is looking for a hands-on, high-energy team member, who has experience in IT support. You will be responsible for helping end-users...

Chicago Cornea Consultants, LTD is seeking a knowledgeable and customer-oriented Medical Help Desk Technician to join our team. As a leading ophthalmology practice, we are committed to providing exceptional eye care services to our patients. As a Medical Help Desk Technician, you will play a critical role in providing technical support and assistance to our staff members with various medical software and technology applications. Your strong technical skills, problem-solving abilities, and excellent customer service will contribute to our goal of delivering the highest standard of care and service.

This position is for a full-time experienced Medical Help Desk Technician who can demonstrate proficiency in medical software and technology support. Experience working in a healthcare or medical setting, particularly with electronic medical records systems, is highly preferred.

The ideal candidate must have excellent technical skills and knowledge of medical software,...

The McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to provide long term solutions. Succeeding in this role will present numerous opportunities for the right candidate to grow within the company.

Responsibilities:

• Customer Service – Our Help Desk Technicians communicate with our clients daily. Every technician will deal with incoming issues and requests in a professional, courteous manner over the phone. Every interaction needs to reassure our clients that they are important to us and that we want them to be successful. Regular communication on issues we are working on is paramount to earning our client’s trust on an ongoing basis.

• Resolution –...

TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract.

The Help Desk Technician is responsible for providing Tier II deskside technical, remote technical, and operational user support for approximately 10,000 devices located in the within the client’s buildings and remote locations. The technician will perform installation, configuration, maintenance, and troubleshooting on personal desktop computers, laptops, and peripherals such as printers, monitors, and scanners.

Key Responsibilities:

Technical Support:

·       Troubleshoot and resolve issues with Windows and Mac desktops/laptops.

·       Provide PKI assistance, VPN and RESCUE software...

TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract.

The Help Desk Technician is responsible for providing Tier II deskside technical, remote technical, and operational user support for approximately 10,000 devices located in the within the client’s buildings and remote locations. The technician will perform installation, configuration, maintenance, and troubleshooting on personal desktop computers, laptops, and peripherals such as printers, monitors, and scanners.

Key Responsibilities:

Technical Support:

·       Troubleshoot and resolve issues with Windows and Mac desktops/laptops.

·       Provide PKI assistance, VPN and RESCUE software...

TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract.

The Help Desk Technician is responsible for providing Tier II deskside technical, remote technical, and operational user support for approximately 10,000 devices located in the within the client’s buildings and remote locations. The technician will perform installation, configuration, maintenance, and troubleshooting on personal desktop computers, laptops, and peripherals such as printers, monitors, and scanners.

Key Responsibilities:

Technical Support:

·       Troubleshoot and resolve issues with Windows and Mac desktops/laptops.

·       Provide PKI assistance, VPN and RESCUE software...

Pay rate $15-$17

Advantage Home Care is seeking an experienced IT Help Desk Support Technician to join our team in providing technical support to our staff across multiple locations. As an IT Help Desk Support Technician, you will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network issues. You will also provide technical assistance and guidance to employees, ensuring their technology needs are met.

In this role, you will be responsible for:

• Providing phone and remote support to users experiencing technical issues
• Resolving hardware and software problems on desktops, laptops, printers, and mobile devices
• Troubleshooting network connectivity issues
• Installing and configuring software and hardware
• Assisting in managing IT assets and maintaining accurate inventory records
• Performing user account management tasks, including account creation, termination, and password...

LGI Homes is seeking a Help Desk Technician at our Corporate Headquarters in The Woodlands, Texas.

As one of the World’s Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a notable legacy of homebuilding excellence. We are seeking dynamic IT professionals who are passionate about technology and eager to dive in to the LGI Homes systems and culture.

The Help Desk Technician will analyze, troubleshoot, and repair computer, network, and peripheral problems for LGI Homes. This role will be a critical resource for all LGI Homes employees, nationwide, resolving tickets in a prompt and courteous manner. This role will use diagnostic techniques to troubleshoot and report issue and repairs through the Helpdesk system.

The Help Desk Technician will support security by ensuring all potential threats detected by scans are remedied and documented, configure Active Directory accounts, and maintain and manage inventory of IT...

Uw Onderhoudspartner Lenferink is a leading property maintenance company that provides high-quality solutions for various commercial and residential properties. We are currently seeking a Help Desk Technician to join our team and provide outstanding technical support to our clients.

As a Help Desk Technician, you will be responsible for resolving technical issues and providing excellent customer service. You will assist clients remotely, offering guidance and troubleshooting assistance in a professional and prompt manner. Additionally, you will play a vital role in maintaining and monitoring our internal IT systems to ensure they are running smoothly.

The ideal candidate for this position is a detail-oriented individual with strong problem-solving skills. You should have excellent communication skills, as you will be interacting with clients on a regular basis. You should also have a solid understanding of computer systems and be able to quickly diagnose and resolve...

Nedelcu & Company, a renowned management consulting firm specializing in executive search and leadership consulting, is seeking a highly skilled and motivated IT Help Desk Technician to join our team. As a company obsessed with perfection, we are dedicated to providing exceptional executive search and leadership consultancy services to our clients and candidates.

As the IT Help Desk Technician, you will play a crucial role in supporting our internal staff in resolving technology-related issues and ensuring the smooth operation of our IT systems. This position requires strong technical knowledge, impeccable problem-solving skills, and excellent customer service.

In addition to providing technical support, you will have the opportunity to collaborate with IT professionals and managers in implementing IT projects and initiatives. This role offers a dynamic and challenging environment where you can utilize your expertise and contribute to the success of our...

Job Summary:

At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

Key Responsibilities:

1. Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.
2. Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational...

Who We Are

We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. 

About The Role

We are seeking a highly motivated and skilled IT Helpdesk Support Technician to join our IT team. In this role, you will be responsible for providing technical assistance and support to our team members, ensuring that their technical issues are resolved in a timely and efficient manner. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work well in a team environment. The role is a fully remote role. Must be able to work Eastern Time Zone hours.

We are looking for someone with a passion for learning and growth. If you are passionate about technology, helping others, and...

CSAV Systems is looking to fill a unique position in Hackensack, New Jersey. Requirements include, but are not limited to, a background in a technology based, preferably Audio/Visual related, field, and the capability to problem solve calmly and proficiently. Candidates must demonstrate strong interpersonal skills and possess the ability to build and maintain relationships with high profile clientele. Applicants should have a strong background of technical skills and be apt to learning new technology. Responsibilities will include assisting the Help Desk Manager in fulfilling the A/V needs of high profile clients in a corporate setting. Candidate will train with the Help Desk Manager and current seasoned technicians in order to learn the A/V systems, learn steps of troubleshooting systems when issues arise, and develop the ability to support high level meetings for executives. Candidate will be expected to build relationships with clients, maintain a calendar of on-site meetings,...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As...

PALNAR is looking for a highly motivated and skilled IT Help Desk Technician to join our team. As an IT Help Desk Technician, you will play a crucial role in providing technical support and assistance to our employees. You will work closely with other members of the IT team to ensure smooth operations and provide excellent customer service to our internal stakeholders.

In this role, you will be responsible for troubleshooting and resolving a wide range of hardware and software issues. You will assist with the installation, configuration, and maintenance of computer systems and software applications. Furthermore, you will be responsible for monitoring and responding to help desk tickets, escalating issues as needed to ensure timely resolution, and keeping accurate documentation of all support activities.

The ideal candidate for this position is a quick learner with excellent problem-solving skills and attention to detail. You should have a strong knowledge of computer...

RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change that drive value in our client’s organizations. Alignment. It is more than a word to us – it is at the heart of what we do.

RSDC is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of...

• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and...

RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change that drive value in our client’s organizations. Alignment. It is more than a word to us – it is at the heart of what we do.

RSDC is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of...

• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and ...

• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and ...