IT Help Desk Technician

*This is an on-site role located in our Clarence, NY Headquarters.*

• Utilizes service desk software on a daily basis to ensure that all new issues and requests are entered properly, reviewed, and responded to/escalated in a timely manner according to Seal & Design Inc. expectations
• Monitors IT operations; gathers system performance information and identifies issues with IT systems
• Administers user and network account access (Identity and Access Management)
• Performs computer hardware and software troubleshooting; provides education to the end-user
• Assists with the purchase, tracking and deployment of IT assets
• Creates/updates documentation for the Service Desk knowledge base, and also supporting documents used to standardize IT policies, processes, and procedures
• Executes software installs and updates as needed; maintains data and information system security
• Supports the IT Operations team with the maintenance, installation, and troubleshooting of IT infrastructure
• Observes safety and security procedures

Requirements

• BS in Management Information Systems, Computer Science, Computer Engineering or equivalent degree from an accredited institution, and/or 1-3 years of experience in the IT field
• Previous experience working in a service desk or tech support environment
• Experience with Windows 10/11 and MS Office 365; Mac OS and/or Linux experience a plus
• Knowledge of scripting (PowerShell) and/or automation
• Ability to conduct research independently and deliver reports to decision-makers
• Demonstrated proficiency and desire to deliver excellent customer service
• Strong written and oral communication skills, phone skills; attention to detail
• Valid driver license and ability to travel to other company divisions
• U.S. citizenship or green card holder

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance