IT Help Desk Technician in New York

The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Range - $20 - $29 Hourly (Based on experience)

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
...

*This is an on-site role located in our Clarence, NY Headquarters.*

• Utilizes service desk software on a daily basis to ensure that all new issues and requests are entered properly, reviewed, and responded to/escalated in a timely manner according to Seal & Design Inc. expectations
• Monitors IT operations; gathers system performance information and identifies issues with IT systems
• Administers user and network account access (Identity and Access Management)
• Performs computer hardware and software troubleshooting; provides education to the end-user
• Assists with the purchase, tracking and deployment of IT assets
• Creates/updates documentation for the Service Desk knowledge base, and also supporting documents used to standardize IT policies, processes, and procedures
• Executes software installs and updates as needed; maintains data and information system security
...

Title: IT Help Desk Technician

Duration: 6+ Months Contract

Location: Manhattan, NYC

Rate: $OPEN

Requirements

6+ Years Experience

• Implemented processes and procedures
• Manage targets and KPIs for Help desk
• Setup, configured and on-going management of reports for Help desk.
• Reports dashboard
• Handling tickets and advanced customer queries
• First point for escalations
• Developing & troubleshooting. Layer 1-3 topologies

Benefits

Note: If interested please send your updated resume to shubhankar.madane@two95intl.com and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.