IT Help Desk Technician

Join a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking a Customer Support Technician to support one of our State Agency customers.

Job Duties and Responsibilities:

A successful candidate will be responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. Other duties include:

•  Audio and Visual evaluations and installations – a plus
• Perform employee onboard and offboarding procedures

• Conduct lifecycle replacement of computers, laptops and thin clients
• Deploy, upgrade and manage mobile devices
• Install, deploy and support a wide range of PC hardware and PC related applications, Windows and MacInteract with users in-person daily on technology use, ITIL accepted practices and issue resolution.
• Monitor and troubleshoot network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes
• Provide desktop and application support, including new user setups, line of business application support, and hosted application support.

Requirements

• Associate’s degree, or 2 additional years equivalent experience.
•   2+ years / Related experience / supporting current windows desktop technologies, local area networks, and some exposure to Microsoft server.
• Four years of education and/or experience in information technology as described in the primary duties and responsibilities section, which includes a minimum of two of those four years of practical hands-on experience.
• Requires periodic work during evening/weekend hours to provide support and project implementation.
• The Computing Technology Industry Association (CompTIA) A+ or CompTIA Network+ certifications are required.
• Experience with Microsoft Desktop Operating Systems (Latest current OS)
• Proficiency with Microsoft Office Suite
• Experience with Microsoft Windows Server (Latest current OS)
• Active Directory Account Management, Group Policy within the Windows Desktop
• Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, wireless etc.)
• Experience with multi-user remote access technologies preferred, but not required.
• Experience with trouble shootinh Audio and Visual experience a plus.
• Flexibility to accommodate after-hours and weekend client and team member needs
• Strong communication skills both verbal and written
• Excellent customer service skills
• Ability to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and short-term and long- term impact
• Must be able to obtain CJIS certification.
• Must have a valid Florida Driver’s License.

Benefits

**Join Maverc. Be Valued.**

At Maverc, we are an inclusive community where diversity in all its forms is embraced, respected, and recognized as a true asset to the company. We are dedicated to fostering this inclusive environment, though we acknowledge that there is always room for improvement. Maverc is committed to evolving into a more inclusive and equitable organization, upholding the principles of equal employment opportunity and affirmative action.

Maverc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veteran status, or other protected characteristics under federal, state, and local laws.

As a federal contractor, Maverc has implemented affirmative action programs to ensure non-discrimination and promote affirmative action in our policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of Maverc's affirmative action plans is available for inspection at our offices during normal business hours. Employees and applicants interested in reviewing these plans should contact Human Resources at or hr@maverc.com for assistance.

If you are interested in applying for a position with Maverc and require special assistance or accommodation to apply for a posted position, please contact our Human Resources department at hr@maverc.com or by calling 888-948-1468.

Exceptional People, Outstanding Benefits

Exceptional people are the cornerstone of any successful company. To attract and retain such talent, Maverc provides fulfilling work opportunities that complement a balanced lifestyle. We achieve this by offering exceptional benefits, enabling our employees to live and work well.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home