IT Help Desk Technician

servidyne, a reputable technology company, is seeking an experienced IT Help Desk Technician to join our team. As an IT Help Desk Technician, you will provide technical support and assistance to our employees, ensuring smooth and efficient computer operations. This is a great opportunity to use your problem-solving skills and knowledge of computer systems to help our company thrive.

Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Troubleshoot hardware and software issues, resolving problems in a timely manner.
• Install, configure, and update computer systems and software.
• Assist in the setup and maintenance of network infrastructure.
• Manage user accounts and access permissions.
• Document and track technical issues and resolutions in a ticketing system.
• Collaborate with other IT team members to ensure system stability and security.
• Stay up to date with the latest technologies and best practices.

Requirements

• Proven experience as an IT Help Desk Technician or similar role.
• Excellent knowledge of computer hardware, software, and peripherals.
• Strong troubleshooting and problem-solving skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow instructions.
• Knowledge of network protocols and systems administration is a plus.
• Associate or bachelor's degree in information technology or related field is preferred.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance