IT Help Desk Technician in Georgia

servidyne, a reputable technology company, is seeking an experienced IT Help Desk Technician to join our team. As an IT Help Desk Technician, you will provide technical support and assistance to our employees, ensuring smooth and efficient computer operations. This is a great opportunity to use your problem-solving skills and knowledge of computer systems to help our company thrive.

Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Troubleshoot hardware and software issues, resolving problems in a timely manner.
• Install, configure, and update computer systems and software.
• Assist in the setup and maintenance of network infrastructure.
• Manage user accounts and access permissions.
• Document and track technical issues and resolutions in a ticketing system.
• Collaborate with other IT team members to ensure system stability and security.
• Stay up to date with the...

Who We Are

We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. 

About The Role

We are seeking a highly motivated and skilled IT Helpdesk Support Technician to join our IT team. In this role, you will be responsible for providing technical assistance and support to our team members, ensuring that their technical issues are resolved in a timely and efficient manner. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work well in a team environment. The role is a fully remote role. Must be able to work Eastern Time Zone hours.

We are looking for someone with a passion for learning and growth. If you are passionate about technology, helping others, and...

• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and ...