Help Desk Technician

Job Summary:

At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

Key Responsibilities:

1. Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.
2. Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.
3. Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
4. User Training: Actively engage with end-users, providing basic training and guidance on technology usage and best practices.
5. Infrastructure Management: Efficiently manage ticketing, asset management, website, and other key networking systems to ensure optimal performance.
6. Documentation: Maintain detailed records of support requests, resolutions, and IT equipment inventory to enable effective tracking and monitoring.
7. Security Awareness: Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.
8. Infrastructure Maintenance: Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.

We offer a competitive salary ranging from $46,000 to $48,000, commensurate with experience and qualifications.

INDOPERATIONS

Requirements

• High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
• Strong passion for technology and a desire to learn and grow in the IT field.
• Interest in K-12 education
• Prior experience using Incident IQ is preferred.
• Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.
• Basic knowledge of computer hardware, operating systems, and software applications.
• Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.
• Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.
• Prior experience in an educational setting is a plus, but not required.

Benefits

• Medical
• Dental
• Pension
• Paid Time Off