Help Desk Technician

We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues, providing exceptional customer service while resolving their concerns. The ideal candidate will possess strong technical skills and a passion for helping others, ensuring that all inquiries are addressed promptly and effectively.

Requirements

KEY RESPONSIBILITIES:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Respond quickly and effectively to requests from the service coordinator
• Monitor service queue & tickets to ensure work is completed in a timely manner and service levels are met
• Create clear & articulate records of all work performed, sufficient to withstand scrutiny
• Ensure company policy is adhered to in both work performed and client configurations
...

We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues, providing exceptional customer service while resolving their concerns. The ideal candidate will possess strong technical skills and a passion for helping others, ensuring that all inquiries are addressed promptly and effectively.

Requirements

KEY RESPONSIBILITIES:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Respond quickly and effectively to requests from the service coordinator
• Monitor service queue & tickets to ensure work is completed in a timely manner and service levels are met
• Create clear & articulate records of all work performed, sufficient to withstand scrutiny
• Ensure company policy is adhered to in both work performed and client configurations
...

SciTec, Inc. is a dynamic business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities.

Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. Applicants will need to obtain and maintain a DoD security clearance.

Scitec has immediate job openings for this role and is looking to hire ASAP. This posting is for candidates who are willing to work 12-24 months in this position before...

Mize CPAs Inc. was recently named a Top 200 Workplace for 2024 by USA Today! We are a leading regional accounting and IT firm with offices in Topeka and Overland Park, Kansas. Our firm works with clients in a number of industries and has a rapidly growing restaurant and hospitality division that serves clients nationwide.

We are looking for an in-person only IT Help Desk Technician in the Overland Park office. Full-time availability is needed, 40 hours per week.

If you are the right person for this opportunity, you will have experience installing and supporting all end user computing devices, printers, scanners, faxes, modems, phones, mobile devices, and software applications. This position is also responsible for day to day monitoring of WAN & LAN devices, servers, phone system, door access system, and backup processes.

Essential Functions and Responsibilities:

• Become an expert in hardware and software used...

WarrCloud is the first-of-its-kind SaaS platform that automates warranty claims processing for franchise automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing tech company in the automotive space then this is the job for you! We are a first-to-market leader experiencing rapid growth and are seeking an IT Help Desk Technician to join our team.

As the IT Help Desk Technician, you will provide first-level, front-line support to employees with technical trouble tickets and customers for integration support. These issues may include software, network, hardware, and walking employees and customers through to resolution. Excellent customer service, written and verbal communication, and a strong sense of self-initiative will be essential to succeed in this role. Other key strengths include having a professional and positive attitude, problem-solving and analytical skills, and the capacity to prioritize with strong organization skills....

The IT Help Desk & Network Analyst role involves providing on-site and remote technical support for business users, focusing on day-to-day technical support, network troubleshooting, hardware installation, and maintenance. This role provides critical support to end users and addresses challenges with computer hardware, software, and company devices. This individual will troubleshoot technical issues efficiently and effectively, ensuring seamless operations and contributing to a productive work environment. The IT Technician position is integral to maintaining the company’s technical infrastructure and delivering exceptional service to all team members.

Your key responsibilities will include:

• Provide technical support in a professional manner to users by researching and answering questions, troubleshooting problems, maintaining hardware performance, and documenting and closing tickets efficiently.
• Complete tasks via email or ticket system to...

SciTec has been awarded multiple government contracts and is growing our creative Team! SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities.

Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered.

SciTec has immediate openings for Help Desk Technicians to ensure our staff are online and to support their usage of IT systems. ...

If you have that unique blend of technical know-how and fantastic customer service abilities, we’d love to connect with you! We’re searching for someone to help resolve Service Desk tickets, serve as a technical resource for both our clients and internal team, and support our commitment to delivering exceptional customer service.

The perfect candidate will not only react promptly to client inquiries but also look for proactive ways to enhance the client experience.

Please note, this is an on-site position based in Midland, TX.

Requirements

Your Experience and Qualities Needed:

• Critical thinking & troubleshooting skills - puzzle solving
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• A demonstrated history of pursuing learning objectives independently
• The ability to effectively manage client...

SciTec has been awarded multiple government contracts and is growing our creative Team! SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities.

Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered.

SciTec has immediate openings for Help Desk Technicians to ensure our staff are online and to support their usage of IT systems. ...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Help Desk Support...

Join Lynx Therapeutics as an IT Help Desk Technician!

The IT Help Desk Technician will be responsible for providing technical assistance and support to our staff and clients. This role is essential in ensuring that all computing issues are resolved efficiently and effectively, enhancing overall productivity and user experience. You will troubleshoot hardware and software issues, provide guidance on IT-related inquiries, and ensure that our systems are running smoothly.

Key Responsibilities:

• Respond to calls, emails, and in-person requests for technical support from staff and clients.
• Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain computer systems, software applications, and networks.
• Provide remote support using remote desktop tools to assist users in different locations.
• Document issues and...

Belt Tech & Supply, Inc. is seeking a talented and motivated IT Help Desk Technician to join our dynamic team. As a leader in providing top-notch products and services in the industrial sector, we understand that the backbone of our operation is robust IT support. In this role, you will be the first point of contact for our employees and provide essential support in resolving their technical issues. You will have the opportunity to work in a fast-paced environment where problem-solving and customer service skills are crucial. Our ideal candidate is someone who is not only technically competent but also possesses strong communication skills to bridge the gap between technology and our staff's everyday needs. You will assist in troubleshooting hardware and software problems, ensuring uninterrupted access to vital applications and systems. This role requires a mix of technical expertise and a customer-first mindset, as you will work closely with different departments to ensure...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As...

SciTec has been awarded multiple government contracts and is growing our creative Team! SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities.

Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered.

SciTec has immediate openings for Help Desk Technicians to ensure our staff are online and to support their usage of IT systems. ...

Bon Vivant Custom Woodworking Inc., a leader in bespoke woodworking solutions, is seeking a dedicated IT Help Desk Technician to join our dynamic team. As an integral part of our operations, you will ensure that our technology infrastructure runs smoothly, supporting both our creative and administrative staff. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and maintaining our IT systems to support our custom woodworking projects. You'll be responsible for setting up new workstations, configuring software applications, and training staff on technology best practices. We value innovation and excellence, and we need someone who is not only technically proficient but also enthusiastic about enabling our team to harness the power of technology in their work. If you possess a passion for solving problems, a knack for clear communication, and the desire to contribute to a thriving company culture, Bon Vivant Custom Woodworking...

Mize CPAs Inc. was recently named a Top 200 Workplace for 2024 by USA Today! We are a leading regional accounting and IT firm with offices in Topeka and Overland Park, Kansas. Our firm works with clients in a number of industries and has a rapidly growing restaurant and hospitality division that serves clients nationwide.

We are looking for an in-person only IT Help Desk Technician in the Overland Park office. Full-time availability is needed, 40 hours per week.

If you are the right person for this opportunity, you will have experience installing and supporting all end user computing devices, printers, scanners, faxes, modems, phones, mobile devices, and software applications. This position is also responsible for day to day monitoring of WAN & LAN devices, servers, phone system, door access system, and backup processes.

Essential Functions and Responsibilities:

• Become an expert in hardware and software used...

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

Responsibilities:

• Provide first-level technical support to end users for various software and hardware issues.
• Document all interactions and resolutions in our ticketing system for tracking and future reference.
• Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
• Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
• Continuously learn and stay updated on new technologies and systems relevant to the company's...

Are you a tech-savvy problem solver who loves helping others? Frontline, LLC is looking for a friendly and enthusiastic IT Help Desk Technician to join our dynamic team! As a Tier 1 Support Technician, you'll be the first point of contact for our clients, providing top-notch service and solutions for their IT challenges. The salary range for this job is $50,000 - $58,000 per year, and is onsite at our location in Bubrank, CA.

Your primary responsibilities will include troubleshooting hardware and software issues, assisting with user account management, and maintaining a positive rapport with our clients. You'll be instrumental in making sure our customers feel supported and understood every step of the way!

Your Role Includes:

• Responding to client inquiries via phone, email, and chat with a smile.
• Diagnosing and resolving basic technical issues with a focus on friendly communication.
• Documenting tickets clearly and efficiently in our...

Walnut Way Conservation Corp. is seeking a Help Desk Technician to join our team as we strive to enhance our operations and drive our mission forward. As a vital part of our organization, the Help Desk Technician will provide essential technical support to staff, ensuring that all IT systems and tools are functioning optimally to support our community initiatives.

The ideal candidate will possess a solid understanding of computer systems, software, and networks. You will be responsible for troubleshooting technical issues, providing timely solutions, and training staff on effective usage of technology. This role requires a strong customer service orientation, excellent communication skills, and the ability to work in a fast-paced environment.

Essential Duties and Responsibilities

• Provide first-line technical support, troubleshooting hardware and software issues for staff.
• Respond to help desk tickets promptly and...

Clearwaters.IT is seeking an IT Help Desk Technician in Bremerton, WA.

This role involves the following:

• Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
• Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
• Identify, research, and resolves technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
•  Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreates user problems to resolve operating...

The Help Desk Technician is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource.

Core Functions

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Support of disaster recovery solutions.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Basic remote access solution implementation and support.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through JIRA service tickets.
• System documentation maintenance and review in JIRA Confluence.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending...

The Help Desk Technician at The Willows Communications is responsible for providing exceptional technical support to internal staff and customers. This role involves troubleshooting hardware and software issues, ensuring efficient operation of IT systems, and delivering timely solutions to enhance user experience.

Responsibilities

• Responds to user inquiries and issues related to IT systems, providing first-level support via phone, email, and in-person.

• Diagnoses and resolves hardware, software, and networking issues for end-users in a timely manner.

• Maintains detailed documentation of all support requests, resolutions, and technical procedures.

• Assists with the setup, configuration, and installation of computers, peripherals, and software applications.

• Monitors IT systems and alerts for any malfunctions or issues, taking proactive measures to prevent...

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.

As...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Help Desk Technician (0800-1600 day shift) in Dahlgren, VA. 

The selected applicant will be responsible for:

• Maintaining a professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Identify, research and resolve technical problems at the Tier 1 level of responsibility.
• Documenting internal procedures.
• Assisting with the onboarding of new users.
• Supporting the maintenance of multiple classrooms including reconfiguring furniture layouts, cabling,...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Senior Help Desk Technician to support the Naval Health Research Center in San Diego, California.

The Senior Help Desk Technician responsibilities will include:

• ​Assist in relocating computer equipment.
• Create and maintain appropriate...

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. This is accomplished through research and analysis, public advocacy leadership, and partnership with the private sector. CATF is highly respected for its deep expertise and research on energy and industrial systems and potential strategies, technologies, and policies that can radically shrink their impact on the planet's atmosphere. Our team of experts and advocates (and global network of subject matter experts and civil society partners) put this research and knowledge into action by designing and enacting public policies that drive toward zero emissions. We also support policies and work directly with private industry to innovate in technology to make the path to zero emissions swift and affordable. CATF has offices in Boston, Washington...

The Rallye Motor Company, Long Island's premier luxury automotive dealership, has an immediate career opportunity for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Range - $20 - $29 Hourly (Based on experience)

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
...

Fetch Specialty & Emergency Veterinary Centers is seeking a Help Desk Technician to join our dedicated IT team. The Help Desk technician will respond to IT requests from staff and provide support where needed, focusing on tracking each request to its resolution in a timely manner. This includes resolving technical issues on both Mac and Windows systems, maintaining and performing administrative functions in various systems used by Fetch staff, and basic troubleshooting of equipment specific to veterinary medicine.

Responsibilities

• Provide technical support to users via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and connectivity issues
• Administrative maintenance in various systems used by staff
• Diagnose and repair computer problems
• Install and configure software and hardware
• Maintain and update computer systems
• Provide training and guidance to users on new technologies
...