Help Desk Technician

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. This is accomplished through research and analysis, public advocacy leadership, and partnership with the private sector. CATF is highly respected for its deep expertise and research on energy and industrial systems and potential strategies, technologies, and policies that can radically shrink their impact on the planet's atmosphere. Our team of experts and advocates (and global network of subject matter experts and civil society partners) put this research and knowledge into action by designing and enacting public policies that drive toward zero emissions. We also support policies and work directly with private industry to innovate in technology to make the path to zero emissions swift and affordable. CATF has offices in Boston, Washington D.C., and Brussels, with staff working virtually around the world.

CATF Action, Inc. (CATF Action), a 501(c)(4) nonprofit organization and the counterpart of Clean Air Task Force, was established in 2019 with a mission to advance climate advocacy and political objectives in the United States by building coalitions, leading campaigns, and educating lawmakers on viable pathways to realizing a zero-emissions, high-energy society at an affordable cost. The organization supports federal and state policies that foster the innovation required to decarbonize the U.S. economy, improve air quality, and create prosperous pathways for communities engaged in the low- and zero-carbon transition.

ROLE

The Help Desk Technician will play a key role in providing technical support and troubleshooting assistance to the staff at Clean Air Task Force. They will respond to help desk inquiries, perform software and hardware installations, diagnose and resolve technical issues, and maintain accurate records of support requests and resolutions. The Help Desk Technician will also collaborate with the IT team to implement IT strategies and ensure the smooth functioning of the organization's technology infrastructure.

Requirements

Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

• Proven experience as a Help Desk Technician or similar role, providing technical support and troubleshooting assistance.

• Strong knowledge of computer hardware, software, networking, and operating systems.

• Familiarity with IT service management tools and ticketing systems.

• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.

• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues effectively.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Detail-oriented mindset with a focus on accuracy and attention to detail.

• Knowledge of environmental sustainability and climate change issues is a plus.

• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.

• Flexibility to work outside regular business hours and provide on-call support as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources
• Stock Option Plan