Senior Help Desk Technician

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Senior Help Desk Technician to support the Naval Health Research Center in San Diego, California.

The Senior Help Desk Technician responsibilities will include:

• ​Assist in relocating computer equipment.
• Create and maintain appropriate documentation related to help desk and database tasks.
• Install, configure, and maintain desktop and laptop computers, network cabling, and other related equipment, devices, and systems.
• Install, upgrade, and configure hard disk drives, CD/DVD drives, video adapters, data acquisition boards, printers, and related hardware equipment.
• Troubleshoot systems to identify and correct malfunctions and other operational difficulties.
• Install, test, and troubleshoot software releases and hardware upgrades.
• Provide technical training and guidance on the use of system utilities and application packages.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Qualifications and Education Requirements:

• Clearance: Minimum SECRET clearance
• Security: Security+ or higher DoD authorized certification
• Physical: Ability to lift computer equipment up to 25 pounds
• Education:  Bachelor degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science is preferred
• Experience: Minimum 3 years of experience imaging, troubleshooting software/hardware, imaging, testing and installation of software/hardware and overall customer support

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.