Help Desk Technician

Walnut Way Conservation Corp. is seeking a Help Desk Technician to join our team as we strive to enhance our operations and drive our mission forward. As a vital part of our organization, the Help Desk Technician will provide essential technical support to staff, ensuring that all IT systems and tools are functioning optimally to support our community initiatives.

The ideal candidate will possess a solid understanding of computer systems, software, and networks. You will be responsible for troubleshooting technical issues, providing timely solutions, and training staff on effective usage of technology. This role requires a strong customer service orientation, excellent communication skills, and the ability to work in a fast-paced environment.

Essential Duties and Responsibilities

• Provide first-line technical support, troubleshooting hardware and software issues for staff.
• Respond to help desk tickets promptly and communicate effectively with users to resolve their issues.
• Install, configure, and maintain computer systems and software applications.
• Train staff on software and hardware usage, promoting best practices for technology utilization.
• Assist in network maintenance and monitoring to ensure system reliability.
• Document all technical support interactions and solutions provided.
• Collaborate with external IT vendors and service providers as necessary.
• Participate in IT projects and initiatives aimed at improving organizational efficiency.
• Stay updated on emerging technologies and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Proven experience in a technical support or help desk role.
• Strong understanding of computer systems, mobile devices, and other technology.
• Experience with troubleshooting hardware and software issues.
• Familiarity with network management principles and practices.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to convey technical information to non-technical users.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience using help desk software and ticketing systems is a plus.
• Basic knowledge of cybersecurity practices.
• Relevant certifications (e.g., CompTIA A+, ITIL) are an asset but not mandatory.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability