Help Desk Technician

We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues, providing exceptional customer service while resolving their concerns. The ideal candidate will possess strong technical skills and a passion for helping others, ensuring that all inquiries are addressed promptly and effectively.

Requirements

KEY RESPONSIBILITIES:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Respond quickly and effectively to requests from the service coordinator
• Monitor service queue & tickets to ensure work is completed in a timely manner and service levels are met
• Create clear & articulate records of all work performed, sufficient to withstand scrutiny
• Ensure company policy is adhered to in both work performed and client configurations
• Ensure consistency of deployment of new workstations, servers & cloud services.
• Troubleshoot, test & analyze using best-practice standards

Required Experience:

• Associate degree or equivalent experience required; bachelor's degree preferred.

• Minimum of two (2) years job-related experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

• Understanding of and ability to utilize Active Directory and Office 365 to create accounts and maintain proper security.

• Ability to diagnose hardware and software operational errors and product failures.

• Must be able to problem solve, think analytically, and be attentive to detail.

• Ability to effectively communicate in a courteous manner with non-technical people.

• Ability to work under time constraints in an accurate and orderly manner.

• Ability to handle multiple tasks efficiently and organize work to meet deadlines.

• Ability to maintain confidential information as well as exercise discretion when working with confidential information.

• Ability to work independently with minimal supervision.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Performance Bonus