Help Desk On Site Technician

CSAV Systems is looking to fill a unique position in Hackensack, New Jersey. Requirements include, but are not limited to, a background in a technology based, preferably Audio/Visual related, field, and the capability to problem solve calmly and proficiently. Candidates must demonstrate strong interpersonal skills and possess the ability to build and maintain relationships with high profile clientele. Applicants should have a strong background of technical skills and be apt to learning new technology. Responsibilities will include assisting the Help Desk Manager in fulfilling the A/V needs of high profile clients in a corporate setting. Candidate will train with the Help Desk Manager and current seasoned technicians in order to learn the A/V systems, learn steps of troubleshooting systems when issues arise, and develop the ability to support high level meetings for executives. Candidate will be expected to build relationships with clients, maintain a calendar of on-site meetings, train clients, and fully support an on-site staff to ensure clients are satisfied with presentations, displays, lines of communication, etc. Candidate will also be responsible for documenting and maintaining records of support, as well as the overall health of the A/V systems.

Requirements

1. Experience in audio/visual field preferred (troubleshoot, set up/break down, meeting support)
2. Professionalism via in-person and email communication
3. Familiar with Video Teleconferencing Platforms (Zoom/GoogleMeet/MicrosoftTeams)
4. Familiar with audio/visual room control systems (i.e. Crestron)
5. Resourceful, comfortable researching troubleshooting steps
6. Professionally enthusiastic personality
7. Self-motivated and ambitious