Help Desk Technician

Uw Onderhoudspartner Lenferink is a leading property maintenance company that provides high-quality solutions for various commercial and residential properties. We are currently seeking a Help Desk Technician to join our team and provide outstanding technical support to our clients.

As a Help Desk Technician, you will be responsible for resolving technical issues and providing excellent customer service. You will assist clients remotely, offering guidance and troubleshooting assistance in a professional and prompt manner. Additionally, you will play a vital role in maintaining and monitoring our internal IT systems to ensure they are running smoothly.

The ideal candidate for this position is a detail-oriented individual with strong problem-solving skills. You should have excellent communication skills, as you will be interacting with clients on a regular basis. You should also have a solid understanding of computer systems and be able to quickly diagnose and resolve technical issues.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and wants to be part of a dynamic team dedicated to providing exceptional customer service and technical support.

Responsibilities

• Respond to client inquiries and technical issues in a timely and professional manner.
• Identify and diagnose hardware and software problems.
• Provide remote support to clients, ensuring issues are resolved efficiently.
• Escalate complex issues to the appropriate IT department if necessary.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Create and maintain technical documentation and knowledge base articles.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in a similar role.
• Strong knowledge of computer systems, hardware, and software.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with remote support software and ticketing systems.
• Ability to work independently and in a team environment.
• Exceptional communication and customer service skills.
• Proven ability to prioritize and manage multiple tasks efficiently.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance