Success Manager

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Customer Success Manager

Datex Inc.

Clearwater, florida

As part of the Operations organization, the Customer Success Manager will be both a player and a coach in their contributions to the overall success of the customer experience. They will be responsible for ensuring a positive customer experience, avoid churn, meeting revenue targets, creating level of effort estimates, maintaining artifacts within various systems, and forging a strong referenceable bond with the client(s).

Role and Responsibilities

Improve the overall customer experience, create engaged customers, and facilitate organic growth

The day-to-day Operational, Functional and Technical support of the assigned customers:

Daily prioritization, supervision, assignment, and collaboration of their team members in support of the company and customer deliverables
Assessing the requirements/needs from the customers
Prioritizing the Requests based on urgency, segmentation, and order received
Assigning for...

Full-time

Customer Success Manager

Batch Freight

Chicago, illinois

Batch Freight is looking for a passionate Customer Success Manager to join our team and drive customer satisfaction and retention. In this role, you will serve as the primary point of contact for our clients, ensuring they receive exceptional service and value from our logistics solutions. You will be responsible for understanding customer needs, fostering strong relationships, and identifying opportunities for upselling and cross-selling. The ideal candidate should have excellent communication skills and a proactive approach to customer engagement.

Responsibilities

Act as the main liaison between Batch Freight and our customers
Onboard new clients and provide training on our logistics solutions
Monitor customer satisfaction and proactively address concerns or issues
Identify opportunities for upselling additional services to existing clients
Gather feedback from customers to improve products and services
Maintain...

Full-time

Customer Success Manager

Ntirety

Newark, delaware

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and...

Full-time

Customer Success Manager - Luxury

CXG

New York, new york

We are growing! We are currently looking to hire an experienced Customer Success Manager for our office in New York where you will be based.

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our...

Full-time

Student Success Manager for a College Coaching Company

Remotivate LLC

N/AN/A

Hello, College Admissions Coaches!

My name is Tony and I am the CEO at College Admission Secrets – We have been helping high school students and their families achieve their college admissions goals for over 14 years. We have a deep understanding of the complex and ever-changing college admissions landscape, and we are committed to staying on top of the latest trends and best practices to provide you with the most effective guidance possible.

We are looking for a motivated College Admissions Coach specializing in College Admissions, who will play a pivotal role in ensuring prospective students and their families have a smooth and successful experience throughout the admissions process. Your primary focus will be on building strong relationships with students, guiding them through the complexities of college applications, and ultimately maximizing their chances of gaining admission to their desired institutions.

This is a full-time...

Full-time

Customer Success Manager

FlowX

New York, new york

FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission

FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.

As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both...

Full-time

Customer Success Manager

Apporto

N/AN/A

· Establish a relationship with assigned clients to provide a friendly customer experience.

· Ensure retention and satisfaction of all assigned clients by delivering an overall dedicated and caring service.

· Aid clients in onboarding, service implementation, and planning of service roll-out.

· You will be coordinating other teams and their involvement in the rollout of the Apporto service.

· You will also be assisting in supporting your assigned clients, in some cases via high tier support.

This is both a technical and a consultative role.

Requirements

· Bachelor's degree or equivalent...

Full-time

Senior Customer Success Manager

Whip Around

N/AN/A

Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. With a global team across the United States and New Zealand, our product helps fleet operators easily manage the maintenance and inspections of their vehicles. Taking the industry through a digital transformation, Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers

Team culture is at the heart of our success, and we encourage everyone to bring their best selves to work every day.. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.

Why this role is important to us:

Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. Customer Success Managers are assigned a portfolio of...

Full-time

Customer Success Manager

Whip Around

N/AN/A

Why this role is important to us:

Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. Customer Success Managers are assigned a portfolio of...

Not Specified

Manager, Client Success

One Legal

San Francisco, california

About One Legal, an InfoTrack Company

One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us.

About the role

As the Manager of the Client Success team at One Legal, you will lead a dedicated group committed to ensuring our solutions meet client needs, boost efficiency, and set them...

Full-time

Strategic Customer Success Manager

Vouched

N/AN/A

At Vouched we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, benefits, and financial services. Vouched makes identity verification easy with a combination of a patent-pending AI cloud solution, at the edge ML, and APIs.

What we do

Verify thousands of people every day across multiple countries and industries providing access to critical services
Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers
Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications
Drive to own the market and deliver a world-changing client and end-user experience

Overview of the role

The Strategic Customer Success Manager will play a crucial role in fostering deep customer...

Full-time

Customer Success Manager

Riverside Insights

Chicago, illinois

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our school and team accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.

In this role you will get to:

Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns
Conduct regular check-ins (QBRs) and communication touchpoints
Drive revenue growth and upsell opportunities with some of the business’ largest clinical and healthcare accounts
Identify and work with Sales team on expansion and cross-sell opportunities

Full-time

Senior Customer Success Manager

Chaiz

Austin, texas

About Chaiz:

Hi 👋 we’re on a mission to change how vehicle service contracts (also known as car extended warranties) are being bought and experienced. Today you get hard-sold via sleazy call centers and at dealerships while overpaying and not knowing what you are actually buying. We’re changing this!

The Role

As a Senior Customer Success Manager at Chaiz, you will play a pivotal role in ensuring our customers have a seamless and positive experience. You will be responsible for managing and nurturing customer relationships, ensuring customer satisfaction and retention, and overseeing our customer support team and call center. Additionally, you will have the opportunity to help develop the exciting expansion of our client dashboard, gamification, loyalty, and referral programs aimed at increasing retention, referrals, and renewals.

Location: Remote or in Austin (US Market, Eastern/Central Time)

What the...

Full-time

Founding Customer Success Manager (Remote/Hybrid, NYC)

Tomo HQ, Inc. dba Default

New York, new york

About Us

Default is the ultimate workflow platform for modern go-to-market teams. Combining beautiful, performant lead capture forms with lightning-fast meeting scheduling, data enrichment, workflow automation, powerful integrations, and more. Default’s all-in-one solution is designed to help companies make the most of every interested customer, saving countless hours and thousands of dollars of lost revenue for go-to-market teams. Our mission is to help the next generation of internet-first companies go from zero to IPO faster.

Founded in 2021, Default powers the go-to-market workflows for companies of all sizes, from seed-stage startups to growth-stage enterprises. Default's investors include Craft Ventures, 8VC, Jack Altman (CEO of Lattice), BoxGroup, and Menlo Ventures, as well as dozens of angel investors who were founders or executives of leading companies like Notion, Airtable, Ramp, Figma, and many more.

About The...

Full-time
Student Success Manager for a College Coaching Company
Remotivate LLC
N/AN/A
Hello, College Admissions Coaches!
My name is Tony and I am the CEO at College Admission Secrets – We have been helping high school students and their families achieve their college admissions goals for over 14 years. We have a deep understanding of the complex and ever-changing college admissions landscape, and we are committed to staying on top of the latest trends and best practices to provide you with the most effective guidance possible.
We are looking for a motivated College Admissions Coach specializing in College Admissions, who will play a pivotal role in ensuring prospective students and their families have a smooth and successful experience throughout the admissions process. Your primary focus will be on building strong relationships with students, guiding them through the complexities of college applications, and ultimately maximizing their chances of gaining admission to their desired institutions.
This is a full-time...

Full-time
Student Success Manager for a College Admissions Coaching Company
Remotivate LLC
N/AN/A
Hello, College Admissions Coaches!
My name is Tony and I am the CEO at College Admission Secrets – We have been helping high school students and their families achieve their college admissions goals for over 14 years. We have a deep understanding of the complex and ever-changing college admissions landscape, and we are committed to staying on top of the latest trends and best practices to provide you with the most effective guidance possible.
We are looking for a motivated College Admissions Coach specializing in College Admissions, who will play a pivotal role in ensuring prospective students and their families have a smooth and successful experience throughout the admissions process. Your primary focus will be on building strong relationships with students, guiding them through the complexities of college applications, and ultimately maximizing their chances of gaining admission to their desired institutions.
This is a full-time...

Not Specified
Customer Success Manager
Triptease
N/AN/A
About our company
Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents.
We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined with a new set of digital marketing tools has positioned us to accelerate our impact on Hoteliers.
With offices in London, NYC, Barcelona and Singapore, we drive over £1bn in revenue for hoteliers around the globe. As we gear up for our next stage of growth, now is an ideal time to join our fast-growth and well funded technology business.
Inclusion is how we unleash the power of diversity. It is how we build our teams, cultivate our leaders and ensure Triptease is the right fit for every person. Come join us on our journey, be comfortable bringing your authentic self to work..Be...

Not Specified
Manager of Client Success Management
Resource Innovations
Salt Lake City, utah
Resource Innovations is seeking a Manager of Client Success Management to join our growing team. We are seeking a highly skilled and motivated Manager of Client Success Management with a strong background in client handling and team leadership to join our dynamic team. As a Manager of Client Success Management with Resource Innovations, you will lead strategy and decision-making for the Client Success team, guide client onboardings, and oversee client relationships for all RI Client Services clients. The Manager of Client Success Management will play a highly visible and key role in ensuring that we continually to meet and exceed our client expectations.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to...

Full-time
Senior Customer Success Manager
CircleLink Health
New York, new york
CircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America.
This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow ~50% in the second half of 2024.
Ideally, candidates will have 5+ years’ experience in healthcare roles such as customer success/service, consulting, professional services, or healthcare account management. Candidates with no healthcare experience will also be considered.
We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.
Job functions:

Lead the entire post-signature revenue function ("Customer Success")

Manage customer on-boarding and happiness

Management of one customer success manager, with room for growth...

Full-time
Customer Success Manager & Support Specialist
CareerCraft
Austin, texas
About the CareerCraft
CareerCraft helps school districts plan and implement college and career readiness programs. Our online platform streamlines data collection, protects data integrity, and automates college, career, and military readiness and career and technical education (CCMR and CTE) calculations with visualizations. Our technical assistance helps with business partnership development, labor market analyses, high-quality CTE/pathway implementation, and P-TECH program planning.
Customer Success Responsibilities
Serve as the main point of contact and build relationships with our school district clients through the various life cycle milestones (onboarding, nurturing and renewal)

Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations & platform setup and configuration

Manage the customer through onboarding and to the...

Full-time
Customer Success Manager
The Blinc Group
New York, new york
The Blinc Group - a leading designer, developer, and supplier of premium vaping hardware to the legal cannabis industry - has an opening for a Customer Success Manager.
The Blinc Group’s Customer Success Manager is a strategic and supportive partner for our customers. This role focuses on customer relationship building, addressing customer concerns and questions, providing product information or technical support, and acting as backup support with sales functions while sales is in client-facing engagements for the purpose of maintaining exceptional client response times. While the Customer Success Manager works very closely with the Sales Team, they report to the Chief Executive Officer.
Responsibilities include but are not limited to:

Serve as a day-to-day contact for assigned key accounts, building trust and rapport with salespeople and clients

Work cross-functionally to follow and maintain the new client onboarding process
...

Full-time
Customer Success Manager
SnippetSentry
N/AN/A
About SnippetSentry:
SnippetSentry is a rapidly growing SaaS company providing secure mobile communication solutions for organizations that require compliance, accountability, and scalability. We are looking for a dedicated Customer Success Manager to join our team and ensure our clients get the most out of our platform.
Role Overview:
As a Customer Success Manager at SnippetSentry, you will be the main point of contact for our customers, guiding them through onboarding, product adoption, and ensuring long-term success. You’ll work closely with our customers to understand their needs, address any challenges, and drive overall satisfaction. Your primary goal is to ensure customers are maximizing the value of SnippetSentry’s solutions and to foster strong, lasting relationships.
Key Responsibilities:

Onboarding and Training: Lead new customers through the onboarding process, providing training on SnippetSentry’s platform to ensure a smooth...

Full-time
Customer Success Manager
Acoustic
Conway, arkansas
As a Customer Success Manager at Acoustic, you’ll become an integral part of our mission to create the future of customer experiences. Acoustic is bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. In this role, you’ll be equipped with some of the best customer relationship management tools available on the market to identify customer insights that will help you drive value and a high renewal rate. You’ll also take your sales skillset to the next level through custom sales training delivered by Force Management. Further, you will work closely with cross functional teams as you create successful customer expansion plans to grow revenue in existing accounts. This is a unique opportunity to help our clients realize their business objectives with a cutting-edge, open platform that will help marketing teams gain deeper insights into their data. You’ll help marketing teams unlock their full...

Not Specified
Manager, Customer Success Team
DocMatter Inc.
N/AN/A
DocMatter is an ambitious, growth-state company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.
We have developed a peer-to-peer collaboration platform that enables seamless knowledge sharing among healthcare professionals worldwide. As the Manager of the Customer Success Team, you will play a key role in ensuring the success of both client support, and clinician-focused initiatives that align with our strategic goals, ensuring high satisfaction and effective utilization of our platform. You will oversee the teams that...

Full-time
Customer Success Manager for Construction SaaS w/ General Contractor experience
Clearstory
N/AN/A
The Role
The Customer Success Manager is tasked with owning the success of our customers from launch, to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful.
This role will be working with General Contractors, so we are looking for someone with previous experience working for a large General Contractor, either as a Project Manager or Project Engineer.
Commercial construction experience at a general contractor is a requirement for the role!!
The job includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Clearstory.
Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the...

Full-time
Enterprise Onboarding & Success Manager
First Dollar
Austin, texas
About First Dollar
Today, over 112 million Americans have access to health spending benefits. And as healthcare costs continue to rise, the individuals and organizations that use and offer health spending benefits will depend on them even more. But if you look behind the curtain of most programs today, you'll find a hodgepodge of legacy tech solutions that create barriers to benefit design and access.
First Dollar is tackling this challenge. We build software tools and APIs that enable organizations to design, launch, and manage FSAs, DC-FSAs, LP-FSAs, LSAs, HRAs, HSAs, rewards, supplementals, and more. We power the “Health Wallet” for all healthcare spending, acting as a single touch point for any consumer healthcare transaction. And in our work, we leverage modern engineering advances and human-centered design principles to offer the most advanced solution on one card, app, and API.
Our team includes educators, entrepreneurs, industry experts, musicians, and...

Full-time
Customer Success Manager
Naehas
N/AN/A
NAEHAS
This is an exceptional opportunity to join a privately held, fast-paced, Software as a Service (SaaS) national company based in Silicon Valley. The Naehas vision is to deliver personalized products, offers, disclosures and customer experiences with the leading financial services industry cloud.
Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized. Our purpose is to create an environment where you will get to do your best work and be part of a team that will help you grow personally and professionally. Our recipe for success is very simple - “Passionate team members translate into happy customers and great products.”
THE POSITION
Naehas is seeking to hire a dynamic Customer Success Manager to own the success and retention of our existing clients. This role is responsible for leading all...

Full-time
Owner Success Manager
Brightwild
Key West, florida
As the Owner Success Manager, you'll be the main point of contact for our owners, ensuring they have a smooth and rewarding experience with Brightwild's services. This vital role focuses on building strong relationships, managing expectations, and boosting satisfaction through proactive communication and problem-solving. You'll oversee owner-focused KPIs, collaborate with various departments, and drive the overall success of our ownership program.
If you're a motivated, organized, and personable professional with a passion for client success, we’d love to hear from you. Apply today to become Brightwild’s next Owner Success Manager in Key West!
About Brightwild:
Brightwild is a travel platform connecting people in real life through personalized experiences and standout stays.
At Brightwild, the most important piece of the recruitment process is culture. We look to hire net-culture and net-energy contributors. We trust our team and empower individuals to be...

Full-time
Marketing Success Manager
Madwire
Fort Collins, colorado
The Marketing Success Manager (MSM) position is responsible for driving business growth and championing marketing strategies for our small business customers. MSMs get to work with a diverse group of business owners from e-commerce, contractors, lawyers, doctors and more. Imagine being the marketing professional for over 30-50 small businesses. You are the go-to person for building marketing plans, implementing technology processes, and driving growth for these businesses. This role has a high impact on local economies and is one of the most rewarding positions we offer. You will gain a wealth of knowledge and be trained on marketing technology, processes, automation, tv advertising, search, social, and how to run a business as you work along seasoned marketing teams.
Our offices are located in Fort Collins, CO. This position can be in-office, remote* (in approved states and county), or a hybrid of the two!
Who You Are

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