Customer Success Manager

Amaze Health is a virtual healthcare company unlike any other. We provide concierge-style virtual care at the touch of a button. It’s like having that “doctor friend” everyone wishes they had for anything health-related (current health concern, illness, accident, chronic condition, mental health, etc.). Amaze is the always-accessible, independent healthcare partner dedicated to empowering our patients with all the care, tools and resources they need to thrive within an increasingly complex and difficult US healthcare system. We don’t just take care of people; we partner with them and change lives. Join our innovative team as we transform healthcare in America, one patient at a time

We’re on the lookout for an Account Manager who can foster long-lasting and trusting relationships with our clients. Your role will involve building strong connections with customers and engaging with key business leaders and stakeholders. As an Account Manager, you’ll be the go-to person for addressing client inquiries and spotting new business opportunities within our existing clientele. You'll collaborate with various internal teams, including Client Engagement and Providers, to enhance the overall customer experience. Occasional travel may be required. Experience with account management software (CRM), possess exceptional communication skills, and have a keen understanding of consumer behavior are key. Ideally, we’re seeking candidates with a robust understanding of health insurance benefits - having a clinical license (RN, NP, or PA) is advantagous.

Responsibilities

• Serve as the point of contact new accounts
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify clients
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Collaborate with team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Experience delivering client-focused solutions to customer needs
• BA/BS degree in Business Administration, Sales, Benefits or relevant field - preferred
• 3+ years proven work experience as an Account Manager, Key Account Manager, Junior Account Manager, Benefits Advisor, Benefits Coordinator or relevant role
• Licensed as a Nurse, Nurse Practitioner or Physician Assistant - is a nice to have

Salary range: $60,000 to $90,000. If licensed as a Nurse Practitioner or Physician Assistant salary range will be adjusted.