Success Manager

80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.

Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.

💻 What will you be doing?

Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:

• Understanding the business goals of our customers and maintaining expertise on industry trends/practices.
• Making strategic and practical recommendations to maximise the value, adoption and satisfaction our...

Job Overview:

Curenta is seeking a proactive and results-driven Customer Success Manager to join our team, focusing on Assisted Living Care SaaS solutions. This role is pivotal in ensuring client satisfaction, onboarding new customers, and driving subscription growth. The ideal candidate will excel in creating impactful training materials, fostering strong client relationships, and helping customers maximize the value of our software solutions.

As the primary point of contact for clients, the Customer Success Manager will oversee onboarding, education, and ongoing support to ensure seamless adoption of product features and functionalities.

Key Responsibilities:

Client Onboarding:

• Manage the onboarding process for new clients, ensuring a smooth transition and thorough understanding of the SaaS platform.
• Conduct personalized training sessions tailored to client...

** This is a 6-month contract initially with potential to extend. **

The Associate Digital Success Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. You’ll own and manage targets associated with consumption, renewal, churn, and team productivity metrics. You will be deep in the data, monitoring and optimizing your programs along the way. You will partner with many cross-functional groups within our client including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a...

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries. 

In this role you will get to: 

• Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns
• Conduct regular check-ins (QBRs) and communication touchpoints
• Drive revenue growth and upsell opportunities with some of the business’ largest clinical and healthcare accounts
• Identify and work with Sales team on expansion and cross-sell opportunities
• Convert...

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar...

We are looking for a motivated, experienced, and technical Customer Success Manager (CSM) with more than 7 years of experience to lead value realization and transformation for our most strategic customers.  The Customer Success Manager will act as the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. 

Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions.

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest-growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the...

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within...

About Us
We are a fast-paced SaaS fintech startup specializing in streamlining financial workflows for law firms. Our mission is to help professional service firms run better businesses through innovative technology and exceptional customer success. By 2033, we aim to help our clients invoice and collect $20 billion through LeanLaw.
We operate on EOS principles with core values driving everything we do:

• Do the Right Thing: Act with integrity for customers, employees, and stakeholders.
• Grow or Die: Relentlessly pursue growth through grit, learning, and innovation.
• Own It: Take accountability for results and mistakes alike.
• Default to Trust: Foster honest, open communication and embrace healthy conflict.

Who You Are
You’re an adaptable,...

As a Customer Success Manager, your role is to create the best client experience possible bridging the gap between our sales, support and coaching teams. Your primary goal will be to enhance our customer satisfaction and loyalty, leading to increased retention and revenue growth.

As a Customer Success Manager you will work directly with clients to help solve their problems and ensure their satisfaction while they are going through a program with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

You will be in charge of resolving conflict in a way that is beneficial to both the company and the client.

You are involved in each client’s journey through our program as an extra touch point for them - handling any issues and responding to all feedback and giving that extra support and pick me up when needed.

You will also lead the quality assurance activities for the Coaching Department,...

As a Senior Manager, Customer Success at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization You will be responsible for leading our Customer Success initiatives, driving customer satisfaction, and ensuring our clients receive maximum value from our Payments products and services. As a Senior Manager, you will oversee a dedicated team of customer success managers and will play a pivotal role in developing and cultivating strong relationships with our customers.

We are currently hiring out of our office hubs in Cherry Hill, NJ, Downers Grove, IL, McLean, VA, as well as the following remote team locations:

• Omaha, Nebraska
• Des Moines, Iowa
• Cedar Rapids, Iowa
  

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

Successful candidates have...

As a Partner Success Manager for adflow, you will leverage your relationship-building and marketing expertise—along with your analytical, communication, and interpersonal skills—to deliver exceptional client service, drive campaign growth, optimize performance, and conduct market analysis You will persistently champion and uncover the business needs of your Partners and troubleshoot how our offerings can grow our partnership and the adflow product. You will be a key member of a quickly growing team specializing in acquiring Media Supply for adflow. 

Adflow presents customers with relevant offers in a post transaction environment on 3rd party e-commerce sites. It is prompted on the purchase confirmation page and matches consumers with relevant offers based on demographics and known purchase behavior. 

What You'll Do 

• Function as support for account management for adflow Publishers- support initially with all...

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within...

About FINTRX

FINTRX ranks as the #17 fastest growing tech company in Massachusetts on Inc. Magazine's 2023 list of the nation's 5,000 fastest growing private companies. We are the preeminent resource for private wealth data and research - our SaaS platform features millions of data points on the global Family Office and Registered Investment Advisor ecosystem. FINTRX serves hundreds of customers globally, which include top tier hedge funds, private equity and venture capital firms, real estate firms, institutional investors, investment banks, consultants and service providers.

We also just closed our Series A Funding round! Details here: https://www.fintrx.com/blog/announcing-our-9m-series-a-funding-fintrx

About the role

We’re looking for a motivated Enterprise Client Success Manager to join our team. This person will be responsible for driving product adoption, retention, and growth...

Volt is transforming the massive and rapidly growing communications platform industry and is on a mission to make leveraging communication infrastructure easy for software companies and enable businesses to build more meaningful connections with their customers through the power of text message communication. Our goal is to improve the developer experience and lower the total cost of ownership by building a fully managed messaging infrastructure stack so that software teams can focus on building applications that delight users.

Our culture is defined by excellence and innovation, and our people are committed to exceeding expectations at every level, pushing themselves and their teams to be the best at what they do, and being a part of a culture defined by excellence and innovation. We are remote-first. If you’re local, our office is open and available to you — we are based out of the One Technology Center in downtown Tulsa, Oklahoma. Come join the team everyone...

As a Customer Success Manager at Crystal, you will be a member of a high-performing team responsible for building strong relationships, managing accounts, driving Net Revenue Retention (NRR), and supporting our B2B customers on the platform.

When companies purchase Crystal, they are buying more than software—they are investing in a high-performing, self-correcting, relationally intelligent culture. Our job is to help them achieve that culture by integrating our platform into their business processes (whether for team building, hiring, and sales). This role involves product training, virtual coaching, problem solving, gathering feedback, and advocating for our customers in order to help them succeed with our products.

You will report directly to the Head of Customer Success, and will primarily be measured on your ability to retain and expand customer accounts, measured through NRR.

From Day 1, you will spend most of your time interacting with...

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

• Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
• Build strong, trust-based relationships and proactively address client needs
• Monitor account health, identify growth opportunities, and drive client satisfaction
• Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

• Experience: Proven background in customer success or account management, ideally within...

As a Partner Success Manager for adflow, you will leverage your relationship-building and marketing expertise—along with your analytical, communication, and interpersonal skills—to deliver exceptional client service, drive campaign growth, optimize performance, and conduct market analysis You will persistently champion and uncover the business needs of your Partners and troubleshoot how our offerings can grow our partnership and the adflow product. You will be a key member of a quickly growing team specializing in acquiring Media Supply for adflow. 

Adflow presents customers with relevant offers in a post transaction environment on 3rd party e-commerce sites. It is prompted on the purchase confirmation page and matches consumers with relevant offers based on demographics and known purchase behavior. 

What You'll Do 

• Function as support for account management for adflow Publishers- support initially with all...

Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. This role is responsible for leading and planning the billing operations for multiple medical billing departments primarily in the DME, Sleep, and Infusion space. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple clients and markets. The purpose of this role is to ensure billing and cash flow stay consistent; always look for ways to improve and increase collections, and proactively identify leading collection risk indicators. This position is highly visible and requires a strong...

Summary

As a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.

You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You will be involved in all aspects of account management, demonstrating the product, educating customers and more.

We are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings.

You will be a core part of the founding team and report directly to the VP of Customer Success.

What...

About Rystad Energy

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry across the globe. Rystad Energy has a range of global databases and research products for companies in the Oil & Gas, Oilfield Services, and Renewables sectors, as well as Investors, Investment Banks and Governments. We also provide a range of advisory services for our clients with capabilities across the Energy value chain.

Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Read more at www.rystadenergy.com.

The...