Customer Success Manager

About Dreamdata

Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue - something that wasn’t fully possible until now. 

With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our US team and seeking a second Customer Success Manager for our NYC office. 

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution.  You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for!

This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise. For candidates with commercial experience, there is the opportunity to grow into a commercial CSM and/or Account Management role.  

Requirements

Ideal candidates will have::

• 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
• A proven track record of driving results for your customers and your company
• A strategic approach to customer management, with strong business acumen
• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
• Entrepreneurial mindset. You will be the founding CSM and will have to wear many hats, all while operating independently
• SQL and JavaScript skills would be a significant advantage.
• This is a hybrid role, in office at our Hudson Yards Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.

Benefits

• Up to $140k OTE, with base salary of $100-120k with Customer Retention Bonus potential of $20,000
• Health/Dental/Vision Insurance 100% Covered
• Equity 
• The excitement of helping to build and launch a rocket ship!