Customer Success Manager in New York

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Full-time

Founding Customer Success Manager (Remote/Hybrid, NYC)

Tomo HQ, Inc. dba Default

New York, new york

About Us

Default is the ultimate workflow platform for modern go-to-market teams. Combining beautiful, performant lead capture forms with lightning-fast meeting scheduling, data enrichment, workflow automation, powerful integrations, and more. Default’s all-in-one solution is designed to help companies make the most of every interested customer, saving countless hours and thousands of dollars of lost revenue for go-to-market teams. Our mission is to help the next generation of internet-first companies go from zero to IPO faster.

Founded in 2021, Default powers the go-to-market workflows for companies of all sizes, from seed-stage startups to growth-stage enterprises. Default's investors include Craft Ventures, 8VC, Jack Altman (CEO of Lattice), BoxGroup, and Menlo Ventures, as well as dozens of angel investors who were founders or executives of leading companies like Notion, Airtable, Ramp, Figma, and many more.

About The...

Full-time
Senior Customer Success Manager
CircleLink Health
New York, new york
CircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America.
This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow ~50% in the second half of 2024.
Ideally, candidates will have 5+ years’ experience in healthcare roles such as customer success/service, consulting, professional services, or healthcare account management. Candidates with no healthcare experience will also be considered.
We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.
Job functions:

Lead the entire post-signature revenue function ("Customer Success")

Manage customer on-boarding and happiness

Management of one customer success manager, with room for growth...

Full-time
Customer Success Manager (US)
Pion
New York, new york
A little bit about us…
Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions
that satisfy our consumers, drive ROI for our clients and create an empowering workplace for
our employees.
Equity, Diversity & Inclusion at Pion
Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of...

Full-time
Customer Success Manager
Checkmate
New York, new york
We are looking to introduce the concept of a Customer Success Manager in our organization to help us better serve our clients. We have a tremendous Relationship Manager team and a Customer Support team. The Relationship Manager team primarily takes care of the customers' transactional needs, onboarding new locations, and menu updates. The Customer Support team takes care of all day-to-day issues, as well as any special requests and configurations that are required.
We are looking to build a team that can cover the gap between the two levels of service provided above. This team will look to build a deep and personal relationship with some of the largest clients in the country, along with their franchisees. The team members in this role will need to be persistent, polite, and dynamic in order to create a connection with the clients and ensure we understand their problems before they do. They will be responsible for devising “solutions” for clients based on a deep...

Full-time
Senior Customer Success Manager- Hybrid
Persado
New York, new york
Salary Range: $100,000.00 - $130,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).
Who We Are:
Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.
As an...

Full-time
Customer Success Manager
IntelliShift
Commack, new york
We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is a fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We  provide these customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking to add a service-minded Customer Success Manager to the team.
The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users. Customer...

Full-time
Customer Success Manager
Radar
New York, new york
About Radar
Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.
Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.
About the role
Radar is growing our Customer Success team to support our expanding customer base. You’ll serve as a consultative business partner, helping customers maximize the value of their location-based initiatives.
As an early hire on the Customer Success team, you’ll get the chance to shape our CS function and have lots of autonomy and impact. You will report to our VP of Customer Success. This is a NYC-based position located at our headquarters in Union Square. You'll be working from our NY office Monday-Thursday...

Customer Success Manager (NYC)
Hyro
New York, new york
Grab your cape, become a SuperHyro!
Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.
What Are We Looking For?
We are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success team. In this role, you will work to ensure the success and satisfaction of our Enterprise customers by building and maintaining strong customer relationships, leveraging a forward-thinking mindset, data-driven decision-making, collaboration across departments, and a focus on continuous improvement in the customer...

Full-time
Customer Success Manager
Ometria
New York, new york
We’re looking for a Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing experiences for their customers.
Who are we?
Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.
Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.
Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines,...

Full-time
Customer Success Manager
FlowX
New York, new york
FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission
FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.
As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both...

Full-time
Customer Success Manager
Rokt
New York, new york
We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.
At Rokt, we practice transparency in career paths and compensation.
At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.
We are looking for a Customer Success Manager
Compensation: $125,000-170,000 salary, employee equity plan grant & world class benefits.
The strategic account...

Full-time
Customer Success Manager
Resuma
New York, new york
Resuma is looking for a dedicated and customer-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the satisfaction and success of our customers by building and maintaining strong relationships, providing training and support, and acting as a trusted advisor. If you are passionate about customer satisfaction and have excellent communication skills, we would love to hear from you. Please check out our website before applying: https://www.resuma.cc/
Responsibilities

Build and maintain strong relationships with customers, acting as their main point of contact

Proactively identify and address customer needs and ensure their success and satisfaction

Provide training and onboarding to new customers to ensure they are equipped to maximize the value of our products

Monitor customer usage and engagement and provide insights and recommendations to drive adoption

Manage...

Full-time
Customer Success Manager
PensionBee
New York, new york
Summary

$40,000 starting salary and generous benefits package

Target start date: July 15, 2024

Employment type: Full time

Location: Financial District, New York City

In office work requirement: 5 days a week in office

Overview of PensionBee
PensionBee is a leading online pension provider, making retirement saving straightforward and accessible for as many people as possible.
PensionBee helps its customers to consolidate old retirement savings accounts, enabling them to easily rollover existing 401(k) plans into a new Individual Retirement Account (IRA). PensionBee’s IRA is accessible from our website or mobile app. Customers will receive visibility of their retirement savings and access to our customized retirement planning tools, enabling them to grow their savings and ultimately prepare for retirement confidently.
Operating in the United Kingdom since 2014, PensionBee...

Customer Success Manager (Martech and SaaS)
Remotivate LLC
New York, new york
Hello, Client Success Managers!
My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.
We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Full-time
Customer Success Manager
L&P Group
New York, new york
L&P Group is a leading provider of innovative solutions in the digital marketing industry. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our valued customers.
As a Customer Success Manager, you will work closely with our clients to understand their goals and objectives, and develop strategies to help them achieve success. You will be the main point of contact for our customers, building and maintaining strong relationships to ensure their ongoing satisfaction. You will also collaborate with our internal teams to address customer needs, resolve any issues, and provide ongoing support and guidance.
The ideal candidate for this position is a natural problem solver with a strong customer service mindset. You should have excellent communication skills and be comfortable working in a fast-paced and dynamic...

Full-time
Customer Success Manager
Dreamdata
New York, new york
About Dreamdata
Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue, something that wasn’t fully possible until now.
With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our team in New York and are seeking a founding Customer Success Manager for our new US office.
The Opportunity
As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is...

Full-time
Customer Success Manager
Kinematica
Bohemia, new york
At Kinematica, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining long-term relationships with our valued customers. Your primary goal will be to ensure customer satisfaction, drive adoption and usage, and help our customers achieve their business goals through the use of our products.
You will serve as the main point of contact for our customers, understanding their needs and requirements, and providing them with personalized support and guidance. You will proactively identify opportunities to upsell and cross-sell our products or services to existing customers, while also monitoring customer health and taking necessary actions to prevent churn.

Responsibilities

Build and cultivate strong relationships with customers, becoming a trusted advisor and advocate

Understand customer needs and requirements, and provide...

Full-time
Customer Success Manager
Radar
New York, new york
About Radar
Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.
Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.
About the role
Radar is looking for a Customer Success Manager to support our large and growing segment of small and mid-size (SMB) customers. You’ll serve as a trusted partner, helping customers effectively leverage our location-based products and solutions to drive impact and transform their businesses.
As the first Customer Success Manager focused solely on our SMB segment, you’ll get the chance to shape a brand new CS function and have lots of autonomy and impact. You will report into our Vice President of Customer...

Customer Success Manager (Remote US, EST)
Fortanix
New York, new york
About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in,...

Full-time
Customer Success Manager (Americas)
Float.com
New York, new york
Who We Are
Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since and remain proudly independent, self-funded, and profitable. We’re a team of 50 working 100% remotely, and you’ll be partnering with team members based globally, including Australia, Mexico, Italy, Nigeria, Canada, and the USA.
Hear what our team has to say by browsing our blog or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.
We’re on a scale-up journey, seeking people who thrive in this stage, given the autonomy and the opportunity to do the best work of their career.
Why We’re Hiring For This Role
Mid-market teams (101 to 1,000 people) are our fastest-growing customer segment, and we’re the leading solution to serve their resource planning needs. We’re fortunate to have a product that our customers love, find easy and intuitive to use, and...

Customer Success Manager (NYC)
Hyro
New York, new york
Grab your cape, become a SuperHyro!
Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.
What Are We Looking For?
We are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success team. In this role, you will work to ensure the success and satisfaction of our Enterprise customers by building and maintaining strong customer relationships, leveraging a forward-thinking mindset, data-driven decision-making, collaboration across departments, and a focus on...

Full-time
Customer Success Manager
Neota
New York, new york
Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our customers.
We are actively seeking a results-driven and proactive Customer Success Manager to join our growing team. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients. If you have a passion for building strong customer relationships and driving business growth, we want to hear from you.
Requirements
1. Proactive Outreach:
Initiate and maintain proactive communication with clients to understand their evolving needs and ensure a positive customer experience.

2. Customer Success Plans:
...

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