Customer Success Manager in New York

Redbridge Services has an exciting opportunity in Poughkeepsie, NY, for a caring, empathetic, and people-oriented Account and Customer Success Manager. In this role, your primary responsibility is relationship development through actively listening to customers, asking for their input, and uncovering their needs.

This position is with our Rifton division. Rifton Adaptive Equipment is a global leader in manufacturing equipment for people with disabilities. We share Rifton's view that every person has the right to be treated with dignity and respect.

What you’ll do as an Account and Customer Success Manager:

• Manage all activities for a specific group of customers; assist with new orders, processing returns and exchanges, fielding service questions, and managing payments
• Answer incoming phone calls and emails and place outgoing calls to follow up on customers’ questions or to inquire about unmet needs
• Remain...

A little bit about us…

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of...

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends. Follow us on LinkedIn: https://www.linkedin.com/company/uplift-people-consulting/

About Our Client

We are seeking a skilled and experienced Senior Customer Success Manager on...

We’re looking for a Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing experiences for their customers.

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines,...

As a Customer Success Manager at PERSUIT, you’ll play a pivotal role in managing and growing relationships with our most strategic clients. You’ll act as a trusted advisor to corporate law departments, guiding them through best practices in RFP and Alternative Fee Arrangement (AFA) strategies while ensuring they derive maximum value from our platform. Your expertise will empower clients to fully leverage PERSUIT’s offerings through strategic consultation, training, and technical support. You’ll build and manage client relationships, collaborate cross-functionally to implement new initiatives, and enhance client success with impactful training materials and onboarding experiences. If you’re a proactive problem-solver with a knack for strategic account management and a passion for client success, we’d love to meet you!

What You’ll Be Doing:

• Managing a small book of business with our most strategic clients
• Leading client...

If you're on the hunt for your next career move, you've come to the right place. 🚀

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 More info on https://digitsonly.com/faq ℹ️

Note: The following job description is directly for the job the client is hiring for.

Requirements

We are seeking a dynamic DTC Customer Success Manager with experience in...

About Dreamdata

Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue - something that wasn’t fully possible until now. 

With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our US team and seeking a second Customer Success Manager for our NYC office. 

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate...

CircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America.

This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow ~50% in the second half of 2024.

Ideally, candidates will have 5+ years’ experience in healthcare roles such as customer success/service, consulting, professional services, or healthcare account management. Candidates with no healthcare experience will also be considered.

We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.

Job functions:

• Lead the entire post-signature revenue function ("Customer Success")
• Manage customer on-boarding and happiness
• Management of one customer success manager, with room for growth...

FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission

FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.

As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both...

We seek a proactive and visionary Customer Success Manager with experience working in the restaurant arena to establish and lead our Customer Success department. This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes. The ideal candidate will have a strong background in customer success, project management, and team building, with a passion for fostering lasting customer relationships.

If you are passionate about creating exceptional customer experiences and are excited about the opportunity to build a Customer Success department from the ground up, we’d love to hear from you!

Key Responsibilities:

1. Department Setup:
• Develop and implement the vision, strategy, and objectives for the Customer Success department.
• Create scalable processes and best practices for onboarding, engagement, and retention.
• Collaborate with...

Vitally is looking for a Customer Success Manager to join our Customer Success team. As a CSM, you'll use your people and communication skills (alongside our own product, of course 😉) to guide our customers towards success, from implementation through adoption. From helping new customers implement the product to proactively resolving issues with long standing customers, you'll get a variety of experiences in all things post-sales here.

Requirements

• Ability to juggle multiple complex projects, and consistently deliver high quality work internally at Vitally, and externally for their customers.
• Proactively creates insights from customer’s data, and coaches customers to make sense of their own data.
• Sees potential issues and barriers to success months before they become issues, and is able to put together a plan to proactively solve with minimal escalations.
• Collaborate with CS teams to proactively seeks out...

PredictHQ is the pioneer in Predictive Demand Intelligence, strengthening AI-powered demand planning by eliminating business blind spots caused by demand volatility related to external events. PredictHQ empowers businesses to master predictability so they can optimize inventory, staffing, pricing, and marketing to capitalize on real-time local events. PredictHQ’s unique combination of forecast-grade event data, superior AI models, and agile infrastructure fuels smarter business decisions by going beyond WHAT local events are happening to help business leaders predict the unpredictable: WHY each event matters to them. 

We cover every major event category, from conferences and concerts to unscheduled events such as extreme weather or airport delays. PredictHQ utilizes advanced artificial intelligence techniques to extract actionable insights from vast amounts of event data. Through machine learning, the platform automatically identifies relevant events from diverse sources and...

We are growing! We are currently looking to hire an experienced Customer Success Manager for our office in New York where you will be based.

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our...

FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission

FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.

As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both...

About Us

Default is the ultimate workflow platform for modern go-to-market teams. Combining beautiful, performant lead capture forms with lightning-fast meeting scheduling, data enrichment, workflow automation, powerful integrations, and more. Default’s all-in-one solution is designed to help companies make the most of every interested customer, saving countless hours and thousands of dollars of lost revenue for go-to-market teams. Our mission is to help the next generation of internet-first companies go from zero to IPO faster.

Founded in 2021, Default powers the go-to-market workflows for companies of all sizes, from seed-stage startups to growth-stage enterprises. Default's investors include Craft Ventures, 8VC, Jack Altman (CEO of Lattice), BoxGroup, and Menlo Ventures, as well as dozens of angel investors who were founders or executives of leading companies like Notion, Airtable, Ramp, Figma, and many more.

About The...