Customer Success Manager (Remote, Global)

About Stadium

Stadium is a global group gifting, swag, rewards and recognition platform. Through Stadium, companies are able to leverage our easy-to-use platform to provide gifts and rewards to groups of 5-20,000. Our unique edge is in being an all-in-one global solution that allows senders to curate specific gifts for their audience or give the power of choice to their recipients. 

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. From our founding in 2014 as a solid New York City-based corporate lunch service, to our pandemic-era pivot that altered the company trajectory, Stadium has grown tremendously due to our agile team and ability to pioneer new product solutions as we do it. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees and their customers. 

About This Role

As a rapidly growing company, we are actively expanding our customer experience team. This cohesive team - which encompasses Sales, Onboarding, Customer Success, and Support - plays a crucial role in delivering exceptional service to our customers. We provide customers the knowledge, tools, and strategic support necessary to fully capitalize on the value of our product. Our goal is to cultivate a deep sense of understanding, confidence, and excitement that begins with the initial sale and extends through their long-term relationship with Stadium. 

We’re currently looking for a results-driven Customer Success Manager who thrives on building strong client relationships while driving revenue growth. In this role, you'll act as a strategic partner to our clients, ensuring their success and maximizing the value they derive from Stadium’s platform of solutions. With a focus on account management, you’ll own upsells, renewals, and the identification of growth opportunities within your book of business. As a member of our dynamic and fast-growing team, you'll collaborate across various functions, focusing on continuous improvement and delivering exceptional value to every customer. If you’re a proactive problem-solver with a passion for driving customer success and delivering business results, we want to hear from you!

Stadium is based in New York City, but this would be a remote position.

What You’ll Do With Us

1. Develop and maintain an expert level knowledge of the Stadium platform.
2. Manage a book of customer accounts and ensure the customers’ overall success in working with Stadium from start to finish.
3. Analyze and understand client needs to propose tailored solutions that leverage the power of our product in alignment with their business goals.
4. Maintain a regular communication schedule with customers post onboarding - including regular check-ins, expanded training sessions, feedback calls, etc.
5. Cultivate and maintain long-term client relationships to foster trust and loyalty.
6. Drive revenue growth through upsell opportunities and successful contract renewals.
7. Collaborate with internal teams to foster continued improvement of our product to deliver exceptional value and client outcomes.
8. Track and report on client health, engagement metrics, and revenue performance.

Your impact will be measured by revenue growth within your accounts, client retention rates, and contributions to overall business performance.

Requirements

What You Bring To Stadium

• Ability to thrive in a dynamic & fast paced environment
• Solutions oriented mindset, a proven problem solver
• Strong customer focus and passion for engaging with customers to help them succeed
• Excellent written and verbal communication skills with attention to detail
• Great listener and keen to understanding customer situations and goals before responding with strategic guidance
• An organized and process oriented approach to managing relationships with customers
• Patient, empathetic and enthusiastic about interacting with all types of customers
• Team player and humble attitude
• An eager desire to make a meaningful impact on a growing start up
• Strategic thinking with ability to envision and execute on long-term goals
• English as a first language (additional languages a plus) 
• 1-3 years of experience in related roles

Benefits

What We Offer

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole 
• Career mobility and opportunity to work across areas of the company
• Remote-first work environment with frequent Zoom company events and chance to make genuine connections
• Company perks and benefits - competitive salary, generous PTO, 401K with match, medical benefits (US only)

The estimated salary range in the U.S. for this role is between $45,000 - $65,000. Final compensation is based on factors such as the candidate's skills, qualifications, experience, and geographical location. Compensation for candidates residing outside the U.S. will be adjusted based on the cost of living and comparable wages in that country.

Stadium is an equal-opportunity employer. We use E-Verify to confirm the identity and employment eligibility of all new hires. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hi@bystadium.com.