Customer Success Manager in New York

Resuma is looking for a dedicated and customer-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the satisfaction and success of our customers by building and maintaining strong relationships, providing training and support, and acting as a trusted advisor. If you are passionate about customer satisfaction and have excellent communication skills, we would love to hear from you. Please check out our website before applying: https://www.resuma.cc/

Responsibilities

• Build and maintain strong relationships with customers, acting as their main point of contact
• Proactively identify and address customer needs and ensure their success and satisfaction
• Provide training and onboarding to new customers to ensure they are equipped to maximize the value of our products
• Monitor customer usage and engagement and provide insights and recommendations to drive adoption
• Manage...

Summary

• $40,000 starting salary and generous benefits package
• Target start date: July 15, 2024
• Employment type: Full time
• Location: Financial District, New York City
• In office work requirement: 5 days a week in office 

Overview of PensionBee

PensionBee is a leading online pension provider, making retirement saving straightforward and accessible for as many people as possible. 

PensionBee helps its customers to consolidate old retirement savings accounts, enabling them to easily rollover existing 401(k) plans into a new Individual Retirement Account (IRA). PensionBee’s IRA is accessible from our website or mobile app. Customers will receive visibility of their retirement savings and access to our customized retirement planning tools, enabling them to grow their savings and ultimately prepare for retirement confidently.  

Operating in the United Kingdom since 2014, PensionBee...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

L&P Group is a leading provider of innovative solutions in the digital marketing industry. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our valued customers.

As a Customer Success Manager, you will work closely with our clients to understand their goals and objectives, and develop strategies to help them achieve success. You will be the main point of contact for our customers, building and maintaining strong relationships to ensure their ongoing satisfaction. You will also collaborate with our internal teams to address customer needs, resolve any issues, and provide ongoing support and guidance.

The ideal candidate for this position is a natural problem solver with a strong customer service mindset. You should have excellent communication skills and be comfortable working in a fast-paced and dynamic...

The Senior Manager of Customer Success (SMCS) is responsible for managing and growing standard accounts by  working with clients, engineering, product, and commercial teams to understand and implement an ever growing set of use cases. The SMCS manages the day to day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The SMCS is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts. 

Core Responsibilities:

• Independently lead day-to-day interactions with clients
• Act as the clients go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service for the client
• Strategically build the client’s ability to operate the InfoSum platform in a self-service manner for any use case by providing actionable recommendations
• Track...

About Dreamdata

Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue, something that wasn’t fully possible until now. 

With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our team in New York and are seeking a founding Customer Success Manager for our new US office. 

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is...

At Kinematica, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining long-term relationships with our valued customers. Your primary goal will be to ensure customer satisfaction, drive adoption and usage, and help our customers achieve their business goals through the use of our products.

You will serve as the main point of contact for our customers, understanding their needs and requirements, and providing them with personalized support and guidance. You will proactively identify opportunities to upsell and cross-sell our products or services to existing customers, while also monitoring customer health and taking necessary actions to prevent churn.

Responsibilities

• Build and cultivate strong relationships with customers, becoming a trusted advisor and advocate
• Understand customer needs and requirements, and provide...

About Radar

Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.

Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.

About the role

Radar is looking for a Customer Success Manager to support our large and growing segment of small and mid-size (SMB) customers. You’ll serve as a trusted partner, helping customers effectively leverage our location-based products and solutions to drive impact and transform their businesses. 

As the first Customer Success Manager focused solely on our SMB segment, you’ll get the chance to shape a brand new CS function and have lots of autonomy and impact. You will report into our Vice President of Customer...

About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in,...

Who We Are

Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since and remain proudly independent, self-funded, and profitable. We’re a team of 50 working 100% remotely, and you’ll be partnering with team members based globally, including Australia, Mexico, Italy, Nigeria, Canada, and the USA.

Hear what our team has to say by browsing our blog or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.

We’re on a scale-up journey, seeking people who thrive in this stage, given the autonomy and the opportunity to do the best work of their career.

Why We’re Hiring For This Role

Mid-market teams (101 to 1,000 people) are our fastest-growing customer segment, and we’re the leading solution to serve their resource planning needs. We’re fortunate to have a product that our customers love, find easy and intuitive to use, and...

Grab your cape, become a SuperHyro!

Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions. 

What Are We Looking For?

We are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success team.  In this role, you will work to ensure the success and satisfaction of our Enterprise customers by building and maintaining strong customer relationships, leveraging a forward-thinking mindset, data-driven decision-making, collaboration across departments, and a focus on...

Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our customers.

We are actively seeking a results-driven and proactive Customer Success Manager to join our growing team. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients. If you have a passion for building strong customer relationships and driving business growth, we want to hear from you.

Requirements

1. Proactive Outreach:
 Initiate and maintain proactive communication with clients to understand their evolving needs and ensure a positive customer experience.

2. Customer Success Plans:
...