Customer Success Manager

L&P Group is a leading provider of innovative solutions in the digital marketing industry. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our valued customers.

As a Customer Success Manager, you will work closely with our clients to understand their goals and objectives, and develop strategies to help them achieve success. You will be the main point of contact for our customers, building and maintaining strong relationships to ensure their ongoing satisfaction. You will also collaborate with our internal teams to address customer needs, resolve any issues, and provide ongoing support and guidance.

The ideal candidate for this position is a natural problem solver with a strong customer service mindset. You should have excellent communication skills and be comfortable working in a fast-paced and dynamic environment. You should also have a solid understanding of digital marketing strategies and the ability to analyze data to drive actionable insights and recommendations.

Responsibilities

• Manage a portfolio of clients and serve as their main point of contact
• Develop and maintain strong relationships with clients to ensure their ongoing success and satisfaction
• Understand and anticipate client needs, and provide strategic guidance and support
• Collaborate with internal teams to address client concerns and resolve any issues that arise
• Analyze client data to identify trends and opportunities for improvement
• Provide training and ongoing support to clients on our products and services
• Continuously monitor client performance and provide regular reports and updates

Requirements

• Bachelor's degree in business, marketing, or a related field
• Proven experience in a customer success or account management role
• Strong communication and relationship-building skills
• Excellent problem-solving and analytical abilities
• Knowledge of digital marketing strategies and platforms
• Ability to work independently and manage multiple clients and tasks simultaneously
• Detail-oriented and highly organized

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan