Customer Success Manager

(12/20: Yes, rhis is an up-to-date posting.)

We are looking for someone to join our team in a role focused on customer success. You must bring deep understanding of the K-12 teacher experience in order to design and support implementation of the Edthena tools within a variety of contexts including schools, districts, and teacher training organizations.

In this role, you will own the entire experience for our partners. This includes onboarding, training, renewals, and technical support. Your primary interactions will be with with decision makers and stakeholders in organizations using Edthena. Our ideal candidate is an experienced, tech-savvy professional with demonstrable skills in these areas.

You will serve as the primary point of contact to our partners and to our users. You should have evidence of self-managing, perform well under deadlines, and be detail-oriented both in task management and end-products. As one of the voices of our users, you will advocate...

The Company

At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic counseling service capacity, quadruple genetic testing uptake & significantly improve screening compliance. To date, CancerIQ has raised over $26 million to deliver on our mission, with our Series B funding round led by Merck Global Health Innovation Fund and Amgen Ventures.

Our team is made up of a committed, all-in group of people who are as driven to ending cancer as we know it as the providers and patients we serve. This has led to a growing network of over 200 clinical locations across the country, with a robust ecosystem of partners in the diagnostic and genomics...

Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

Location: NYC or Toronto

This is a hybrid role requiring in-office attendance at least 3 days/week.

The Role

As a Customer Success Manager at Air, you’ll own a book of business, driving product adoption, expansion, renewals, and customer advocacy. You’ll act as a strategic partner to our customers, ensuring they achieve maximum value from Air while growing revenue through thoughtful account management. This is a revenue-generating role that blends relationship management with...

Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

Location: NYC or Toronto

This is a hybrid role requiring in-office attendance at least 3 days/week.

The Role

As an Enterprise Customer Success Manager at Air, you’ll own a book of business, driving product adoption, expansion, renewals, and customer advocacy. You’ll act as a strategic partner to our customers, ensuring they achieve maximum value from Air while growing revenue through thoughtful account management. This is a revenue-generating role that blends relationship...

Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are building a new Digital Customer Success team and are looking for experienced and dynamic Customer Success Managers (CSMs) who are excited to help shape this new function. This role offers the opportunity to define how we collectively manage and engage with thousands of smaller accounts, ensuring they achieve success and continue to grow with us.

As a Digital CSM, you’ll...

Hi Customer Success Managers!

We are an eCommerce coaching company currently on the lookout for a Customer Success Manager who is ready to bring their expertise, adaptability, and charisma to a fast-paced, customer-centric environment. If you have a passion for problem-solving, a talent for handling escalated concerns with care, and the ability to work collaboratively while maintaining a high level of organization, this role is for you.

This is a part-time role with the potential to grow into a full-time position within 2-3 months.

We are looking for a Customer Success Manager specifically with these requirements:

• Has 2+  years of experience in customer-facing support roles, ideally within the tech industry or working with info products.
• Excels in communication, with the ability to simplify complex concepts, provide clear solutions to customers, and foster strong collaboration with internal teams.
...

Salary Range: $100,000.00 - $130,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).

Who We Are:

Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.

As an employer,...

Schoox is a uniquely agile learning and talent development platform. We help businesses of all sizes shift from traditional, compliance-based training to an approach that unlocks and accelerates employee potential as well as business growth. Our platform moves beyond the basics of learning management so companies can identify the difficult-to-measure impact of their learning and development programs on their overall business performance.

Customers are the lifeblood of our company and we’re looking for an experienced, results-driven Customer Success Manager to engage, retain, and enable our customers to fully utilize our platform.

The mission of the Customer Success Team at Schoox is to ensure that customers achieve their own goals and recognize value from their investment. As a Sr. CSM, your primary super-power will be listening. You will actively listen and engage with assigned customers in order to develop deep and strong relationships that allow you to understand and...

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base...

Teramind is a global leader in data loss prevention (DLP) and user activity monitoring (UAM) solutions, empowering organizations to secure their most critical data while boosting workforce productivity. Our platform is trusted by some of the world’s largest enterprises across various industries, helping them monitor, detect, and prevent insider threats and manage compliance.

At Teramind, we believe that security doesn’t have to come at the expense of productivity, and we strive to provide our clients with actionable insights that drive smarter decision-making. Our team is driven by innovation, collaboration, and a commitment to building solutions that address today’s most pressing human resources & cybersecurity challenges. We are proud of our culture of hard work, openness, continuous improvement, and customer obsession, always striving to stay one step ahead in the rapidly evolving cybersecurity landscape.

Our Values:

• Innovation: Constantly seeking...

Preference for a California/PST based candidate

Join our team as the founding Customer Success Manager to drive customer satisfaction and adoption of our product. You’ll act as the primary contact for customers, resolving technical challenges, guiding them to achieve their goals, and collaborating with internal teams for a seamless experience.

Responsibilities

• Build relationships with customers and conduct regular reviews.
• Train customers on product usage and new features.
• Address technical issues and manage escalations.
• Advocate for customer needs and contribute to workshops.
• Partner with the Sales team to expand usage.

Requirements

Required:

• 4+ years in a technical customer-facing role.
• Strong understanding of networking, protocols, and data formats. (JSON, CSV, SQL/NoSQL, etc.)
• Familiarity with endpoint security, cloud...

Who We Are 

Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace.  Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products. 

The Position

Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients dealing with rare diseases. We have built a strong customer team of domain experts that can help scale a premier channel management solution.

At Claritas Rx, Customer Success Managers own the customer relationship and are responsible for the...

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside...

About Cognigy

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each...

At Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. 

Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to be part of one of the fastest-growing B2B startups, then Kixie is where you belong!

Currently we are looking to hire a Customer Success Manager to join our team! This is a great opportunity to work at a healthy, growing tech startup and hone valuable...

Company Overview: Agilis is a fast-growing software company transforming the chemical industry with cutting-edge digital customer engagement solutions. Designed for the unique needs of chemical producers and distributors, our platform offers tools like Product Information Management (PIM) systems, digital catalogs, customer portals, and e-commerce solutions to streamline sales processes, automate transactions, and integrate seamlessly with ERP/CRM systems.

By enhancing operational efficiency and customer experiences, Agilis drives sales growth, builds customer loyalty, and safeguards brand integrity. Our scalable, quick-to-implement solutions leverage advanced technology, data science, and AI to help companies establish a strong online presence, generate leads, and accelerate business growth.

Position Overview: We seek an experienced and team-oriented Customer Success / Project Manager to join our growing team. This role is critical to ensuring our Customer’s success...

We are looking for a Customer Success Manager for the North America region.

Experience: Mid-Level

Position: 3+ experience in Finance / Business Valuation OR Customer Service/Customer Success

Availability: Full-time (40 hours weekly)

Job Function: Customer Success Manager

Location: Remote

Company Description: Valutico is a B2B FinTech player internationally operating a valuation platform that empowers financial services providers and valuation practitioners with data-driven tools to conduct their analyses more efficiently.

What are we looking for: A Customer Success Manager (CSM) for North America region to join our international team

Responsibilities:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying...

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds...

Rimfire BWP is looking for a dedicated and enthusiastic Customer Success Manager to join our thriving team! In this role, you will be the key advocate for our customers, ensuring they derive maximum value from our products and services. You'll work closely with clients to understand their needs, guide them through onboarding processes, and assist in strategizing their success journeys. Your goal will be to foster strong relationships with our customers, providing them ongoing support and identifying upsell opportunities to enhance their experiences. Your exceptional communication skills and proactive approach will be crucial in ensuring customer satisfaction and retention. If you’re passionate about customer success and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Develop and maintain strong relationships with assigned customer accounts.
• Onboard new customers, guiding them through the implementation process.
...

About Stadium

Stadium is a global group gifting, swag, rewards and recognition platform. Through Stadium, companies are able to leverage our easy-to-use platform to provide gifts and rewards to groups of 5-20,000. Our unique edge is in being an all-in-one global solution that allows senders to curate specific gifts for their audience or give the power of choice to their recipients. 

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. From our founding in 2014 as a solid New York City-based corporate lunch service, to our pandemic-era pivot that altered the company trajectory, Stadium has grown tremendously due to our agile team and ability to pioneer new product solutions as we do it. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees and their customers. 

About...