Senior Customer Success Manager

Why Thanks?

Joining Thanks means becoming part of a global-from-day-one, well-funded startup tackling one of advertising’s biggest challenges: ad fatigue. We’re redefining ad experiences with industry-leading engagement that not only captivate but also delight and reward consumers.

About the Role

Thanks is seeking an experienced Senior Client Success Manager with experience in the digital advertising space, to join our team and play a pivotal role in ensuring our strategic accounts achieve maximum value from their partnerships with us.

In this key position, you will act as the primary point of contact for our mid-market and enterprise clients, delivering exceptional service to support and drive growth.

We are ideally looking for someone who can deeply understand our partners and their business goals, and is comfortable working with Product & Engineering teams on innovative ideas to grow accounts through new channels, partners, and integrations.

Key Responsibilities:

• Client Relationship Management: Develop and nurture long-term relationships with key advertiser partners, ensuring their needs are met and expectations exceeded.
• Onboarding & Support: Lead the onboarding process for new advertisers, providing guidance on best practices and how to leverage Thanks’ platform effectively.
• Expertise in Advertising & Performance Marketing: Demonstrated ability to source, create, monitor & optimize marketing strategies across various digital channels, making data driven decisions.
• Performance Monitoring: Regularly analyze campaign performance and share insights with clients, using data to identify opportunities for improvement and growth.
• Strategic Consultation: Act as a trusted advisor, recommending strategies to optimize advertisers' campaigns and achieve key performance metrics.
• Collaboration: Work closely with internal teams, including sales, product, and marketing, to align on client initiatives and feedback, effectively relaying client insights to enhance our offerings.
• Retention & Growth: Drive client satisfaction to ensure retention, renewals, and upsell opportunities by understanding client objectives and identifying additional ways to deliver value.

Requirements

• 5+ years of experience in client success or account management - working with enterprise clients within digital advertising or technology industries.
• Strong understanding of online advertising concepts, metrics, and strategies, with experience managing large client accounts.
• Proven track record of building relationships and driving client satisfaction and retention.
• Analytical mindset with the ability to analyze performance data, derive insights, and communicate recommendations effectively.
• Excellent communication and presentation skills, with a knack for explaining complex concepts clearly.
• Self-motivated, with strong organizational skills and the ability to manage multiple clients and initiatives simultaneously.
• Experience in working collaboratively in cross-functional teams and navigating between technical and non-technical stakeholders.
  

Preferred Qualifications or Experience:

• Background in digital advertising or media account management with experience in SaaS, digital media, or ad technology solutions.
• Experience working with publishers, e-commerce platforms, or ticketing marketplaces.
• Established network within the US tech and media industries.
• Understanding of SaaS business models and customer success frameworks.
• Experience in a high-growth startup environment.

Benefits

Here’s why you’ll love working with us:

• Make an Impact: Your work will directly shape our brand, products, and trajectory as we scale.
• Ownership Mentality: Everyone at Thanks takes responsibility for building something amazing, and we’ll give you the tools and autonomy to succeed.
• Competitive Package: We offer a competitive salary, performance-based bonuses, and stock options to share in the company's success.
• Fast-Paced Growth: Thrive in an environment of rapid change, constant challenges, and endless opportunities.
• Comprehensive Benefits: Enjoy a benefits package designed to support your needs and wellbeing.
• Collaborative Environment: Work in an inclusive and creative team that values curiosity, transparency, and above all else work-life balance.

We’re tackling big challenges, but we’re having fun doing it. If this sounds like you, let’s build something extraordinary together.