Senior Customer Success Manager

CircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America.

This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow ~50% in the second half of 2024.

Ideally, candidates will have 5+ years’ experience in healthcare roles such as customer success/service, consulting, professional services, or healthcare account management. Candidates with no healthcare experience will also be considered.

We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.

Job functions:

• Lead the entire post-signature revenue function ("Customer Success")
• Manage customer on-boarding and happiness
• Management of one customer success manager, with room for growth as company scales
• Deliver excellent customer service through active listening and politely resolving issues, plus setting customer expectations
• Building and managing our Customer Success function for scale
• Work with customer software systems and proprietary analytics tools to identify eligible patients
• Excel/data analysis to identify customer trends and format data for ingestion
• Manage implementation projects, including integration engineers
• Check-in monthly with accounts to ensure happiness, smooth billing and invoice collections
• Identify and close up-sell opportunities
• Opportunity to work on special projects such as business development, marketing, financial planning/strategy and product/data analysis

Requirements

Job Qualifications:

• Passion for improving healthcare
• Leadership/mentoriship skills
• Active listening
• Commitment to understanding busy customers and their needs
• Initiative to act independently and create scalable processes where none exist
• Values action over words and proposing solutions over voicing concerns
• Skilled/comfortable with Excel and Google Sheets
• Professional communication style while calling, emailing and meeting senior executives
• 1-3+ years in healthcare (non-healthcare experience also considered)

Compensation will depend on experience and location.

Benefits

About CircleLink Health:
CircleLink is an online platform and telephone nurse service using data and product to better remotely manage patients with chronic conditions between doctor visits ($10B addressable market). Investors include Riverside Acceleration Capital, I2BF Global Ventures, Fresco Capital, Blue Cross Blue Shield and the Founder of Clover Health/founding board member of Flatiron Health.