Customer Success Manager

Worth AI is on the lookout for a dedicated Customer Success Representative/Manager who is passionate about helping customers achieve their goals using our innovative AI solutions. As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Your role will involve onboarding new clients, understanding their unique needs, and providing tailored support to enhance their experience. You will act as a strategic partner, helping clients navigate our platform effectively and instilling confidence in our technology.

Join us at Worth AI as we reshape the landscape of decision-making powered by AI, and become a key player in our commitment to delivering exceptional customer experiences.

Responsibilities

• Onboard new customers and provide training to ensure they are equipped to use our AI solutions effectively.
• Build and nurture strong relationships with clients, serving as a trusted advisor and point of contact.
• Regularly check in with customers to assess their satisfaction and proactively address any challenges.
• Work collaboratively with various internal teams to ensure seamless service delivery and problem resolution.
• Collect customer feedback and communicate insights to drive product enhancements.
• Champion the voice of the customer within the organization, promoting customer-centric practices.
• Monitor customer success metrics and develop strategies for improvement.

Requirements

• 3+ years of experience in customer success, account management, or a related field.
• Strong knowledge of AI technologies and their applications in business.
• Excellent communication and relationship-building skills.
• Proven ability to manage multiple projects and clients effectively.
• Strong analytical and problem-solving skills.
• Experience in the software or technology industry is highly desirable.
• Experience in the credit and data industry is highly desirable.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Proficient in customer relationship management (CRM) tools and software.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401k
• Life Insurance
• Unlimited Paid Time Off
• 9 paid Holidays
• Work From Home or Hybrid Opportunities
• Free Food & Snacks (in Orlando, FL)