Success Manager

About Journey

Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company. 
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
• Customer-Obsession. We are obsessed with helping all people to live happier, healthier lives. We accomplish this by knowing our customers incredibly well and finding ways to make...

About Us:

VisibleThread is a growing technology business that is expanding at a rapid rate. Our Language Analysis Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance.

We’re on track to double in size over the next year. To help us achieve our growth, we are looking for new talent to join our team. Our solution is a Language Analysis Platform powered by data and designed for large corporations. Some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few.

Our team:

We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand.

VisibleThread’s...

AutoVitals is looking for a Training & Customer Success Advisor who will be responsible for client revenue retention, expansion, overall engagement, and satisfaction with our products and services. You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company moving at equal speed.

An AutoVitals’ Customer Success Advisor is a passionate client advocate who listens actively, responds quickly, solves problems creatively, embraces challenges, and delights in their clients’ growth and results.

Responsibilities

• Provide an exceptional training experience to all customers and customer stakeholders, through regular strategic learning sessions delivered in a timely manner;
• Motivate and coach customers on AutoVitals’ best practices so they become increasingly self-sufficient with our product, while improving their shop’s profitability.
• Measure product adoption, engagement and...

ARETUM, a fast-growing SaaS company that provides innovative solutions in the field of customer success, is looking for a passionate and experienced Software Development Customer Success Manager to join our team. As a customer success Manager at ARETUM, you will be responsible for driving customer success by understanding customer needs, analyzing data, and providing insights and recommendations to optimize their experience with our products and services.

ARETUM is dedicated to helping businesses achieve their goals through effective customer success strategies. Our solutions empower organizations to enhance customer satisfaction, increase retention rates, and drive business growth. Join us in revolutionizing the way companies engage and delight their customers.

Responsibilities:

• Act as a strong IT business analyst for large, complex projects with high value to the organization.
• Works with cross-functional, self-managed development teams...

Join the Kahoot! team as a Customer Success Renewal Manager and be part of our mission to make learning awesome! As a Customer Success Renewal Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers

The Customer Success Renewal Manager reports to the Team lead Customer Success and will work with amazing colleagues at our office based in Austin, Texas, USA.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9...

The Marketing Success Manager (MSM) position is responsible for driving business growth and championing marketing strategies for our small business customers. MSMs get to work with a diverse group of business owners from e-commerce, contractors, lawyers, doctors and more. Imagine being the marketing professional for over 30-50 small businesses. You are the go-to person for building marketing plans, implementing technology processes, and driving growth for these businesses. This role has a high impact on local economies and is one of the most rewarding positions we offer. You will gain a wealth of knowledge and be trained on marketing technology, processes, automation, tv advertising, search, social, and how to run a business as you work along seasoned marketing teams.

Our offices are located in Fort Collins, CO. This position can be in-office, remote* (in approved states and county), or a hybrid of the two!

Who You Are

• You are a...

Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. This role is responsible for leading and planning the billing operations for multiple medical billing departments primarily in the DME, Sleep, and Infusion space. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple clients and markets. The purpose of this role is to ensure billing and cash flow stay consistent; always look for ways to improve and increase collections, and proactively identify leading collection risk indicators. This position is highly visible and requires a strong...

Vasion is looking for a Customer Success Manager (CSM), dedicated to our Commercial customers, that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. 

A CSM’s primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities.

Primary Responsibilities

...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Our team is growing, and we’re looking to add a Customer Success Manager to our client-facing team! Reporting to our SVP of Sales, the Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with a portfolio of existing accounts. In this role, you can expect to work closely with key stakeholders and users within our customers to ensure their teams are satisfied with our product and services, they are getting the most value out of the Chipply platform as possible, and identify areas to improve engagement and overall results.

In addition, our Customer Success Manager provide technical support to end users by actively collaborating on day-to-day issues and recommending solutions to ensure successful outcomes. Our Account Managers are pivotal in the growth of Chipply as champions of potential improvements and enhancements to the product raised from the field.

Responsibilities and Duties:

...

We are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickly and accurately managing escalated inquiries, and facilitate a more positive member experience through ongoing, data-driven process improvement.

Responsibilities

• Support steady state operations and serve as a liaison between Vitality and Strategic Partners, acting as the primary point of contact
• Create and maintain relationships with Strategic Partner counterparts
• Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments to drive continuous improvement, efficiency and resolution of open items
• Create and implement appropriate process changes to enhance member...

Position Description

Position: Client Success Manager

Company: Inspiroz

Location: Philadelphia, PA (Travel Required to other US Regions)

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Client Success Manager to join our team. The Client Success Manager is a partner who provides high-level guidance and expertise to charter schools and organizations regarding their information technology (IT) and digital strategies. The primary role of the Client Success Manager is to formulate strategic IT goals for a company, and then manage an IT strategy and budget that meets those goals. Working under the supervision of our Director of Service Delivery, you will interact regularly with our management, technical resources, and key client contacts.

If you have a deep understanding of IT services, a passion for education and technology, and proven...

Position Description

Position: Customer Success Manager

Company: Inspiroz

Location: Philadelphia, PA (Travel Required to other US Regions)

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Customer Success Manager to join our team. The Customer Success Manager is a partner who provides high-level guidance and expertise to charter schools and organizations regarding their information technology (IT) and digital strategies. The primary role of the Customer Success Manager is to formulate strategic IT goals for a company, and then manage an IT strategy and budget that meets those goals. Working under the supervision of our Director of Service Delivery, you will interact regularly with our management, technical resources, and key client contacts.

If you have a deep understanding of IT services, a passion for education and technology, and...

Tiny Spoon Chef is actively looking for a Client Success Manager to become a valuable part of our team, specifically within an Eastern or Central time zone.

We're more than just a culinary service; we're culinary artists who turn food into pure magic! Our secret ingredient? A team of Client Success Managers who make sure our client experience is nothing short of extraordinary. As a Client Success Manager, you will ensure a positive experience for our clients and team of chefs. You will work closely with our office team to identify client needs, provide exceptional support, and develop long-term relationships. In addition, you will work closely with our team of chefs, ensuring they are provided with a respectful and joyful workplace.

Client communication is paramount at TSC. You will assess incoming client communication, leads, and questions and determine what comes next. You will reach out to existing clients for client retention check-ins and work with our chefs to...

Elevar, recently acquired by Buxton, is a leading SaaS company empowering online merchants to build a robust data foundation. We simplify server-side event tracking, providing merchants with actionable insights to fuel smarter decisions, accelerate growth, and achieve their goals.

This exciting acquisition combines Elevar's expertise in online analytics and our dynamic conversion tracking solution for fast-scaling e-Commerce brands with Buxton's retail analytics prowess, creating an omni-channel powerhouse in the industry. Together, we aim to provide data-driven insights and shape the future of customer engagement across all channels.

At Buxton, Customer Success Managers manage the ongoing relationships with clients to help them get the most value out of the product functionality and achieve their business goals for clients such as Vuori, Thrive Cosmetics, and Bulletproof Coffee.

CSMs work together with clients proactively and strategically to help identify...

ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.

We’re fast-paced and our core values are the bedrock of who we are and who we want to be.

Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our...

AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.

About AutoLeap

AutoLeap is a full-suite shop management software for the auto repair industry. We are on a mission to improve the lives of shop owners around the world by bringing modern software innovations to their underserved market. We are an international startup that values doing things differently and having fun along the way. Our leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, Canada’s Top 40 Under 40, and hails from BCG, Bain, Wharton and Stanford.

As a Customer Success Manager you will:

• Work directly with shop owners and their teams to realize greater value out of...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong customer retention and growth across our portfolio of products.

We are currently hiring out of the following office locations:

• Cherry Hill, NJ
• Downers Grove, IL

This role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to one of these office locations, even if you plan to request a work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite.

Corcentric Customer Success is a team of fierce customer advocates relentlessly...

About Dreamdata

Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue, something that wasn’t fully possible until now. 

With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our team in New York and are seeking a founding Customer Success Manager for our new US office. 

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is...

Salary: $60,000 + 15% OTE
Location: Remote in the United States

The Opportunity 

The Partner Success Manager (US) will be responsible for delivering exceptional experiences to our university partners whilst protecting and  growing revenue from your portfolio of accounts.

You will primarily own university relationships on behalf of BridgeU from partnership kick off through to contract renewal.  You will build and nurture these relationships to  understand your partners’ aims and objectives and then recommend strategies and share insights that support these. Ultimately you will play a key role in connecting university marketing, recruitment and admissions teams with the largest community of international school counselors and their students.

The role holder will work with colleagues in our Marketing, Schools and Product teams to ensure we deliver for our partners and increase the...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Tiny Spoon Chef is actively looking for a Client Success Manager to become a valuable part of our team, specifically within an Eastern or Central time zone.

We're more than just a culinary service; we're culinary artists who turn food into pure magic! Our secret ingredient? A team of Client Success Managers (AKA Customer Whisperers) who make sure our client experience is nothing short of extraordinary. As a Client Success Manager, you will ensure a positive experience for our clients and team of chefs. You will work closely with our office team to identify client needs, provide exceptional support, and develop long-term relationships. In addition, you will work closely with our team of chefs, ensuring they are provided with a respectful and joyful workplace.

Client communication is paramount at TSC. You will assess incoming client communication, leads, and questions and determine what comes next. You will reach out to existing clients for client retention check-ins...

At Kinematica, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining long-term relationships with our valued customers. Your primary goal will be to ensure customer satisfaction, drive adoption and usage, and help our customers achieve their business goals through the use of our products.

You will serve as the main point of contact for our customers, understanding their needs and requirements, and providing them with personalized support and guidance. You will proactively identify opportunities to upsell and cross-sell our products or services to existing customers, while also monitoring customer health and taking necessary actions to prevent churn.

Responsibilities

• Build and cultivate strong relationships with customers, becoming a trusted advisor and advocate
• Understand customer needs and requirements, and provide...