Client Success Manager

The Client Success Manager at Negativ is responsible for overseeing project planning, client relationship management, and team coordination to ensure successful project delivery and long-term client satisfaction. This role involves managing resources, maintaining quality control, and effectively communicating project status to all stakeholders.

Key Responsibilities:

• Project Planning & Strategy:
• Develop detailed project plans, including scope, timeline, and budget.
• Define milestones, deliverables, and key performance indicators (KPIs) for each project.
• Identify potential risks and create mitigation strategies to meet project objectives.
• Client Management:
• Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
• Conduct regular client meetings to provide updates, gather feedback, and align project goals.
• Manage and foster strong client relationships, ensuring satisfaction and long-term partnerships.
• Team Coordination & Leadership:
• Lead cross-functional teams, including designers, developers, marketers, and other stakeholders.
• Assign tasks, set priorities, and ensure roles and responsibilities are clearly communicated.
• Provide guidance, support, and motivation to the team, promoting a collaborative environment.
• Resource Management:
• Allocate resources efficiently to meet project deadlines and quality standards.
• Monitor resource usage and adjust as necessary to optimize team performance.
• Ensure all project tools and resources are available and properly utilized.
• Quality Assurance & Control:
• Set and maintain high-quality standards for all deliverables.
• Conduct regular reviews to ensure outputs meet client expectations and industry benchmarks.
• Implement feedback processes for continuous improvement.
• Communication & Reporting:
• Maintain clear communication with stakeholders, providing regular project updates and reports.
• Present project statuses, challenges, and successes to both clients and internal teams.
• Document all project-related activities and changes for transparency and future reference.
• Risk Management & Problem Solving:
• Identify project risks early and develop mitigation strategies.
• Resolve any issues or obstacles that arise during the project lifecycle.
• Implement contingency plans to handle unforeseen challenges and maintain project momentum.

Requirements

• 3+ years of experience in client success, project management, or account management roles, preferably in a creative or design environment.

• Proven track record of managing complex, cross-functional projects and client relationships.
• Strong understanding of project management methodologies (e.g., Agile, Scrum) and experience using project management tools (e.g., Asana, Trello, Monday).
• Excellent leadership, communication, and interpersonal skills to manage teams and collaborate with clients.
• Demonstrated ability to manage multiple projects, prioritize effectively, and meet tight deadlines.
• Experience in risk management and problem-solving within project lifecycles.
• Knowledge of branding and design processes, with experience working alongside creative teams.
• Familiarity with quality control processes and ensuring deliverables meet client expectations.
• Strong analytical and problem-solving skills with a results-driven approach.

Benefits

At Negativ, while we don’t yet offer traditional health benefits, we’re committed to providing a work environment that supports your personal well-being, work-life balance, and professional growth through other meaningful perks.

• Flexible Work Environment: We offer a fully remote or hybrid work option, allowing you to work from home (WFH) or wherever you feel most productive. We prioritize results over office time.
• Generous Paid Time Off (PTO): We believe in the importance of rest and personal time. Our generous PTO policy ensures you can take the time you need to recharge and enjoy life outside of work.
• Professional Development: We support your continuous growth with access to learning opportunities, workshops, and industry events to enhance your skills and career trajectory.
• Creative Freedom: At Negativ, your voice matters. We value creative autonomy and encourage you to bring fresh, innovative ideas to the table.
• Collaborative Culture: Join a talented and driven team where cross-functional collaboration is key. You’ll be working alongside designers, developers, and strategists who thrive in a dynamic, creative environment.
• Work-Life Balance: We understand the importance of balancing work with personal commitments. With flexible hours and a supportive team, you can manage both effectively.

Salary Range: $65,000 - $75,000