Client Success Manager
Negativ Design
N/Acalifornia
The Client Success Manager at Negativ is responsible for overseeing project planning, client relationship management, and team coordination to ensure successful project delivery and long-term client satisfaction. This role involves managing resources, maintaining quality control, and effectively communicating project status to all stakeholders.
Key Responsibilities:
- Project Planning & Strategy:
- Develop detailed project plans, including scope, timeline, and budget.
- Define milestones, deliverables, and key performance indicators (KPIs) for each project.
- Identify potential risks and create mitigation strategies to meet project objectives.
- Client Management:
- Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
- Conduct regular client meetings to provide updates, gather feedback, and align...