Manager of Customer Success

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Full-time

1871 - Senior Customer Success Manager of Growth Experience

1871 Member Company

Chicago, illinois

1871 - http://www.1871.com/

LOCATION

222 W. Merchandise Mart Plaza, Suite 1212, Chicago, IL

ABOUT 1871

The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago but the modern world. What started 150+ years ago continues to this day.

1871, a global non-profit innovation hub, exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses from all backgrounds. We deliver unfair advantages at scale. We are the only organization in the world that we know of that supports the full maturity curve of a business - idea to Fortune 50. The team supports ~450 early stage companies, 200+ growth stage members,...

Full-time

Customer Success Manager

Resuma

New York, new york

Resuma is looking for a dedicated and customer-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the satisfaction and success of our customers by building and maintaining strong relationships, providing training and support, and acting as a trusted advisor. If you are passionate about customer satisfaction and have excellent communication skills, we would love to hear from you. Please check out our website before applying: https://www.resuma.cc/

Responsibilities

Build and maintain strong relationships with customers, acting as their main point of contact
Proactively identify and address customer needs and ensure their success and satisfaction
Provide training and onboarding to new customers to ensure they are equipped to maximize the value of our products
Monitor customer usage and engagement and provide insights and recommendations to drive adoption
Manage...

Full-time

1871 - Sr. Customer Success Manager, Corporate Experience

1871 Member Company

Chicago, illinois

ABOUT 1871

The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago, but the modern world. What started 140 years ago continues to this day.

1871 exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses. We deliver unfair advantages at scale. The team supports ~420 young companies, 200+ growth stage members and 100+ partners made up of Chicago’s brightest digital designers, engineers, and leaders shaping new technologies, disrupting old business models, and resetting the boundaries of what’s possible.

Come to a place where you can share ideas, make mistakes, partner with others, work hard, grow professionally and, with a little...

Full-time

Customer Success Sales Manager - Tech

Unreal Gigs

Chicago, illinois

Company Overview

Welcome to the future of technology! Join a pioneering and explosive tech firm that's not just growing—it's skyrocketing to the forefront of the industry. We’re on a mission to redefine what's possible, and we want you to be part of this thrilling journey. As a Technical Account Manager - Sales, you'll dive headfirst into a dynamic role where every day brings new challenges and opportunities to innovate.

Role Overview

In this electrifying position, you'll be the heartbeat of our sales team, driving success and delivering unparalleled customer support. You'll manage and nurture key accounts, uncovering new business ventures and ensuring our clients are not just satisfied but delighted. This role isn't just a job; it's a launchpad for your professional growth, offering endless possibilities in a vibrant, fast-paced environment.

Key Responsibilities

Build and Cultivate Relationships: Be the go-to person for...

Full-time

Customer Success Manager

Unreal Gigs

San Francisco, california

About the Job

Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply – no fuss, no hassle. That's what we're all about.

We're currently seeking a Customer Success Specialist to join our team. If you're passionate about simplifying payments and delivering exceptional customer experiences, you've come to the right place.

Your Mission:

Dive deep into understanding our customers' needs and help them achieve their business objectives.
Become an expert in our product and guide customers to maximize its value.
Collaborate with the Head of Customer Success and our CEO to...

Full-time

Customer Success Manager, North America

Echo360 Inc

Youngstown, ohio

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360. 

The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. 

Primary CSM accountabilities include: 

1. Actively promoting new product offerings and features to accelerate adoption and drive usage growth,

2. Managing and renewing existing account relationships,

3. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region. 

This...

Full-time

Customer Success Manager

Adjacent Health

Denton, texas

Adjacent Health, a dynamic and rapidly growing wellness company, is seeking an ambitious and customer-centric Customer Success Manager to join our team. As a Customer Success Manager at Adjacent Health, you will play a vital role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

In this role, you will serve as the primary point of contact for our clients, working closely with them to understand their goals and objectives. You will collaborate with internal teams to develop and execute tailored success plans, driving adoption, retention, and expansion of our products and services. By leveraging your excellent communication and relationship-building skills, you will actively engage with customers to understand their needs, identifying opportunities to enhance their experience and maximize value.

Your passion for delivering exceptional customer service will enable you to proactively...

Full-time

Enterprise Customer Success Manager US

Gorilla

Austin, texas

Join us at Gorilla, a pioneering SaaS company reshaping the energy sector landscape. Focusing on innovation, we provide cutting-edge data applications for energy retailers, revolutionizing pricing, forecasting, and portfolio analysis.

Gorilla is a start-up on a fast-paced journey where innovation and your voice matter! We are expanding into the US 🇺🇸 and are on the lookout for passionate individuals to be part of our brand-new team in Austin, Texas.

Dive with us in complex challenges as we spearhead change in the energy and utility industry 🚀

Mission

As a Customer Success Manager, your mission is to drive customer success by building strong relationships, providing strategic guidance, and delivering exceptional service. You will deeply understand customers' needs, tailor solutions to meet their unique challenges, and empower them to maximize the value of our...

Full-time

Sr. Customer Success Manager

SPOTIO

Addison, texas

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The Sr. Customer Success Manager role SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Sr. Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, they...

Full-time

Customer Success Manager

LanguageWire

Atlanta, georgia

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment with flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and ambitious? Yes? You should definitely read on!

The role you’ll play

We are looking for a Customer Success Manager to join our Customer Success team in Atlanta.

Reporting into the Customer Success Director, you will be the portfolio owner of middle-sized and large accounts from a big variety of industries, and you will have the full overview and responsibility of the customers and the budget. With the right support you will need to understand the customer’s organisation, build relationships with several high profile stakeholders, and help provide added value to them while meeting...

Full-time

Customer Success Manager

Digitsonly

N/AN/A

If you're on the hunt for your next career move, you've come to the right place. 🚀

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 To complete your application, please finish the process on https://digitsonly.com/apply

Note: The following job description is directly for the job the client is hiring for.

Requirements

Responsibilities:

...

Full-time

Customer Success Manager

CADDi

Chicago, illinois

At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.

What your days will look like:

Pre-Sales Support

Collaborate with the sales team to craft compelling demos highlighting the value of CADDi’s products and services to help close new business.
Understand and connect key customer use cases to product features.

Customer Onboarding

Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use.
Deliver persona-specific training and communicate technical information simply and effectively.

Customer Relationship...

Full-time
Customer Success Manager
Wowza Media Systems
N/AN/A
We are seeking a dynamic and experienced Streaming Industry Customer Success Manager to join our team! The ideal candidate will possess a proven track record in enabling successful customers with streaming technology solutions, expertise in customer retention, and relationship management. This role offers an exciting opportunity to work closely with our clients, ensuring their success, satisfaction, and growth with Wowza products and services.
Responsibilities:
Client Onboarding and Adoption:
·      Lead the onboarding process for new clients, ensuring a smooth transition and successful adoption of our SaaS platform.
·      Collaborate with the sales team during the pre-sales process to understand client needs and expectations and develop customized onboarding plans accordingly.
Customer Retention:
·     ...

Full-time
Customer Success Manager
Nuvei
Atlanta, georgia
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the...

Full-time
Customer Success Manager
CloudShare
N/AN/A
About CloudShare
CloudShare is a leading product experience platform that helps software companies increase customer acquisition and retention by providing their end-users with engaging hands-on virtual POCs, demos, and training experiences in the cloud.
We are proud to serve leading global software companies such as Atlassian, SAI Global, ForgeRock, Motorola, and many more.
CloudShare offers a casual, creative and inspiring work environment with talented, fun people, great terms and benefits.
Job Description:
Location: Remote, online (work from home). Geographically located in the USA.
We are looking for an experienced Customer Success Manager to join our team to drive growth and improve the experience of Cloudshare’s global strategic clients.
Along with demonstrating superb customer service experience, the main focus in this position is to drive revenue, promote adoption, and...

Full-time
Customer Success Manager
Deskpro
Austin, texas
We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. This is a hybrid role and will require three days a week in the office.
Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have experience in a commercial account manager role, and love solving problems for customers? Then we would love to hear from you.
You will be responsible for growing accounts, expanding teams and upselling plans to our SME & Mid-market customer base. Our software is used by companies and organisations such as Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.
This role is a great opportunity for someone who is a great communicator, loves target driven sales, is commercially savvy and...

Full-time
Customer Success Manager
MealSuite
Dallas, texas
MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for our next strategic, relationship-minded, and experienced Customer Success Manager to join our ever-growing Customer Experience team. Reporting to the Senior Manager, Customer Success & Support, you’ll be vital to MealSuite’s long-term vision and profitability as we will only succeed if our customers realize value from our products and services and remain within...

Not Specified
Customer Success Manager (Martech and SaaS)
Remotivate LLC
N/AN/A
Hello, Client Success Managers!
My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.
We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Full-time
Customer Success Manager
AMERICAN METAL WORKS
Pikeville, kentucky
AMERICAN METAL WORKS is a leading provider of metal fabrication solutions. We are looking for a talented and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving their success.
In this role, you will be the main point of contact for our customers, understanding their needs and goals, and providing them with guidance and support. You will collaborate with cross-functional teams to ensure customer onboarding, adoption, and retention. Additionally, you will identify and pursue opportunities for upselling and expansion within existing accounts.
The ideal candidate is customer-focused, with excellent communication and interpersonal skills. You should have a passion for understanding customer needs and be able to proactively address any concerns or issues that may arise. Prior experience in a customer success or account...

Full-time
Customer Success Manager
Riverside Insights
Chicago, illinois
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers, athletes, and patients worldwide to safely recover from mild traumatic brain injuries.

In this role you will get to:

Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns

Conduct regular check-ins (QBRs) and communication touchpoints

Drive upsell opportunities with some of the business’ largest clinical and healthcare accounts

Identify and work with Sales team on expansion and cross-sell opportunities

Convert active customers to new SaaS subscription...

Full-time
Customer Success Manager
Polyonics Rubber Company
Mifflin, pennsylvania
Polyonics Rubber Company is seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.
As a Customer Success Manager, you will serve as the primary point of contact for our customers, understanding their needs and providing them with personalized support. You will work closely with our sales and technical teams to onboard new customers, deliver product demonstrations, and provide training on the features and functionality of our rubber products. Additionally, you will proactively monitor customer usage and identify opportunities for upselling and cross-selling.
To excel in this role, you should have excellent communication and interpersonal skills, as well as a strong understanding of customer relationship management. You should be able to...

Full-time
Customer Success Manager
Foley Carrier Services LLC
Hartford, connecticut
MISSION
Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive.

A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and determination to succeed.
CUSTOMER SUCCESS MANAGER
Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of...

Full-time
Customer Success Manager
Wisedocs AI
Nashville, tennessee
Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI (Artificial Intelligence). Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly.
About the role:
This role is idea for someone who has experience working with customers in the insurance, medical, or legal industries and is passionate about how AI and Technology can disrupt these spaces. You will own a portfolio of our small to medium-sized business customers and will be responsible for ensuring their success on the Wisedocs platform. You will work directly with new customers to successfully on-board and grow current customers' volume by understanding their business, technical requirements, while also...

Full-time
Customer Success Renewal Manager - Kahoot at Work
Kahoot!
Austin, texas
Are you passionate about customer success and making a difference in the EdTech industry? Join Kahoot! as a Customer Success Renewal Manager and become a part of our mission to make learning awesome!
As a Customer Success Renewal Manager at Kahoot!, you will be responsible for the full life cycle management of Kahoot! at Work, Americas customers. This role is crucial in ensuring high renewal rates, identifying growth opportunities within existing accounts, and maintaining strong, value-driven customer relationships.
The Customer Success Renewal Manager reports to the Senior Customer Success Manager.
About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive...

Full-time
Customer Success Manager (Remote)
Slip Robotics
Atlanta, georgia
Introduction
Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly load/unload freight despite the high risks of damage and injury. SlipBots auto-load/unload all types of trucks in less than 5 minutes to increase safety, speed, and savings across the supply chain. Slip is headquartered in Atlanta, GA and serves multiple Fortune 500 customers in 24/7 production manufacturing and logistics operations throughout North America. We're looking for motivated people to join our team to help fuel our growth and modernize the supply chain.
Position Overview
At Slip Robotics, the role of Customer Success Manager is pivotal in ensuring customer satisfaction and...

Full-time
Customer Success Manager - Cybersecurity
ProArch
Atlanta, georgia
We are seeking a dynamic and experienced Customer Success Manager (CSM) to join our team. The CSM will play a crucial role in ensuring the success and satisfaction of our clients by leveraging our full suite of cybersecurity solutions. This individual will act as the primary point of contact for clients, guiding them through onboarding, adoption, and optimization of our services. The ideal candidate will have a strong background in cybersecurity, excellent communication skills, and a deep understanding of Microsoft-centric security solutions.

Key Responsibilities:

1. Client Onboarding Orchestration/Management:

Orchestrates smooth onboarding processes for new clients, ensuring they are set up for success with our cybersecurity solutions.

Conduct initial training sessions and provide necessary documentation to help clients understand and utilize our services effectively.

2. Client Relationship...

Full-time
Senior Customer Success Manager
SEON Technologies
Austin, texas
Are you a champion Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀
As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It’s a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support.
We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - ultimately, these translate not only to a business bottom line but to making the internet a safer space for everyone - whether business or consumer.
What you'll do:

Manage a diverse portfolio of customers across various...

Full-time
Customer Success Manager
Student Adventures
Grand Blanc, michigan
Student Adventures is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will work closely with our clients to understand their needs, provide solutions, and build strong relationships. In this role, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support throughout their journey with Student Adventures.
At Student Adventures, we are a family-owned business dedicated to providing educational travel experiences for students. Our goal is to create exceptional educational experiences that also give students memories to last a lifetime. We believe that affordable prices and quality service go hand in hand, and we are committed to both. With our travel experts' decades of experience, we offer tours to every major US destination, from one-day trips to multi-day tours to great American cities. We...

Full-time
Customer Success Manager
Antioch Dodge
North Platte, nebraska
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and exciting work environment? If so, Antioch Dodge is looking for a dynamic and engaging Customer Success Manager to join our team!
As a Customer Success Manager at Antioch Dodge, you will be responsible for ensuring the success and satisfaction of our valued customers. You will serve as their main point of contact, providing personalized assistance and solutions to their automotive needs. With your excellent communication skills and strong attention to detail, you will build and maintain strong relationships with our clients, ensuring their long-term loyalty to our dealership.

Responsibilities

Act as the main point of contact for customers, addressing their inquiries and providing personalized assistance

Onboard new customers, providing training and guidance on our products and services

Proactively engage with customers to identify their...

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