Customer Success Manager I
HSI
Eugene, oregon
Job Details
Full-time
Full Job Description
Join HSI as a Customer Success Manager I and Shape the Future of Workplace Safety!
About Us: HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content.
The Role: Customer Success Manager I
As a CSM I, you'll be the bridge between our clients and our life-saving solutions. You'll build strong relationships with key accounts, ensuring they maximize the value of our products and achieve their safety and compliance goals.
Location: Remote
Key Responsibilities:
- Develop and execute strategic success plans for assigned enterprise accounts
- Proactively identify opportunities for account growth and product adoption
- Collaborate with cross-functional teams to resolve complex client issues
- Conduct regular business reviews, presenting data-driven insights and ROI analysis
- Maintain a Net Renewal Rate of 100%+ while exceeding growth quotas
Requirements
- 1+ years of experience in customer success, account management, or similar roles
- Proven track record of meeting/exceeding revenue targets
- Strong communication and presentation skills
- Proficiency with Salesforce and customer success platforms
- Bachelor's degree or equivalent experience
Ideal Candidates Will Also Have:
- Experience in EHS (Environmental Health and Safety) or compliance management
- Ability to engage effectively with senior and executive-level contacts
Benefits
- All the coverage you would expect health, dental, vision, etc.
- Flexible work hours. We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance
- Learning & Development Program. We are committed to helping you succeed as you grow your career. Plus, you have unlimited access to the HSI LMS and library of career development training!
- Work-from-home options. Where you work from is up to you
- Unlimited vacation time. Take the time you need when you need it
- Retirement benefits. We want to support your future and offer a generous $1:$1 company match
This is a salary plus an uncapped commission position. Year one total earning potential (salary + on target commission earnings) is $65K+.