Manager of Customer Success

We are seeking a dynamic and experienced Streaming Industry Customer Success Manager to join our team! The ideal candidate will possess a proven track record in enabling successful customers with streaming technology solutions, expertise in customer retention, and relationship management. This role offers an exciting opportunity to work closely with our clients, ensuring their success, satisfaction, and growth with Wowza products and services.

Responsibilities:

Client Onboarding and Adoption:

·      Lead the onboarding process for new clients, ensuring a smooth transition and successful adoption of our SaaS platform.

·      Collaborate with the sales team during the pre-sales process to understand client needs and expectations and develop customized onboarding plans accordingly.

Customer Retention:

·     ...

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the...

About CloudShare 

CloudShare is a leading product experience platform that helps software companies increase customer acquisition and retention by providing their end-users with engaging hands-on virtual POCs, demos, and training experiences in the cloud.

We are proud to serve leading global software companies such as Atlassian, SAI Global, ForgeRock, Motorola, and many more.

CloudShare offers a casual, creative and inspiring work environment with talented, fun people, great terms and benefits.

Job Description: 

Location: Remote, online (work from home). Geographically located in the USA.

We are looking for an experienced Customer Success Manager to join our team to drive growth and improve the experience of Cloudshare’s global strategic clients. 

Along with demonstrating superb customer service experience, the main focus in this position is to drive revenue,  promote adoption, and...

(9/29: Yes, we are still interviewing. This is an up-to-date posting.)

We are looking for someone to join our team in a role focused on customer success. You must bring deep understanding of the K-12 teacher experience in order to design and support implementation of the Edthena tools within a variety of contexts including schools, districts, and teacher training organizations.

In this role, you will own the entire experience for our partners. This includes onboarding, training, renewals, and technical support. Your primary interactions will be with with decision makers and stakeholders in organizations using Edthena. Our ideal candidate is an experienced, tech-savvy professional with demonstrable skills in these areas.

You will serve as the primary point of contact to our partners and to our users. You should have evidence of self-managing, perform well under deadlines, and be detail-oriented both in task management and end-products. As one of the voices of our...

We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. This is a hybrid role and will require three days a week in the office.

Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have experience in a commercial account manager role, and love solving problems for customers? Then we would love to hear from you.

You will be responsible for growing accounts, expanding teams and upselling plans to our SME & Mid-market customer base. Our software is used by companies and organisations such as Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.

This role is a great opportunity for someone who is a great communicator, loves target driven sales, is commercially savvy and...

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next strategic, relationship-minded, and experienced Customer Success Manager to join our ever-growing Customer Experience team. Reporting to the Senior Manager, Customer Success & Support, you’ll be vital to MealSuite’s long-term vision and profitability as we will only succeed if our customers realize value from our products and services and remain within...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry,...

AMERICAN METAL WORKS is a leading provider of metal fabrication solutions. We are looking for a talented and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving their success.

In this role, you will be the main point of contact for our customers, understanding their needs and goals, and providing them with guidance and support. You will collaborate with cross-functional teams to ensure customer onboarding, adoption, and retention. Additionally, you will identify and pursue opportunities for upselling and expansion within existing accounts.

The ideal candidate is customer-focused, with excellent communication and interpersonal skills. You should have a passion for understanding customer needs and be able to proactively address any concerns or issues that may arise. Prior experience in a customer success or account...

As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers, athletes, and patients worldwide to safely recover from mild traumatic brain injuries. 

 
In this role you will get to: 

• Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns 
• Conduct regular check-ins (QBRs) and communication touchpoints 
• Drive upsell opportunities with some of the business’ largest clinical and healthcare accounts 
• Identify and work with Sales team on expansion and cross-sell opportunities 
• Convert active customers to new SaaS subscription...

Polyonics Rubber Company is seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

As a Customer Success Manager, you will serve as the primary point of contact for our customers, understanding their needs and providing them with personalized support. You will work closely with our sales and technical teams to onboard new customers, deliver product demonstrations, and provide training on the features and functionality of our rubber products. Additionally, you will proactively monitor customer usage and identify opportunities for upselling and cross-selling.

To excel in this role, you should have excellent communication and interpersonal skills, as well as a strong understanding of customer relationship management. You should be able to...

MISSION

Missions are accomplished with people, driving towards a greater purpose.  Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive. 

A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and determination to succeed.

CUSTOMER SUCCESS MANAGER

Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of...

Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI (Artificial Intelligence). Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly. 

About the role:  

This role is idea for someone who has experience working with customers in the insurance, medical, or legal industries and is passionate about how AI and Technology can disrupt these spaces. You will own a portfolio of our small to medium-sized business customers and will be responsible for ensuring their success on the Wisedocs platform. You will work directly with new customers to successfully on-board and grow current customers' volume by understanding their business, technical requirements, while also...

Are you passionate about customer success and making a difference in the EdTech industry? Join Kahoot! as a Customer Success Renewal Manager and become a part of our mission to make learning awesome!

As a Customer Success Renewal Manager at Kahoot!, you will be responsible for the full life cycle management of Kahoot! at Work, Americas customers. This role is crucial in ensuring high renewal rates, identifying growth opportunities within existing accounts, and maintaining strong, value-driven customer relationships.

The Customer Success Renewal Manager reports to the Senior Customer Success Manager.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive...

Introduction

Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly load/unload freight despite the high risks of damage and injury. SlipBots auto-load/unload all types of trucks in less than 5 minutes to increase safety, speed, and savings across the supply chain. Slip is headquartered in Atlanta, GA and serves multiple Fortune 500 customers in 24/7 production manufacturing and logistics operations throughout North America. We're looking for motivated people to join our team to help fuel our growth and modernize the supply chain.

Position Overview

At Slip Robotics, the role of Customer Success Manager is pivotal in ensuring customer satisfaction and...

We are seeking a dynamic and experienced Customer Success Manager (CSM) to join our team. The CSM will play a crucial role in ensuring the success and satisfaction of our clients by leveraging our full suite of cybersecurity solutions. This individual will act as the primary point of contact for clients, guiding them through onboarding, adoption, and optimization of our services. The ideal candidate will have a strong background in cybersecurity, excellent communication skills, and a deep understanding of Microsoft-centric security solutions.

Key Responsibilities:

1. Client Onboarding Orchestration/Management:

• Orchestrates smooth onboarding processes for new clients, ensuring they are set up for success with our cybersecurity solutions.
• Conduct initial training sessions and provide necessary documentation to help clients understand and utilize our services effectively.

2. Client Relationship...