Customer Success Manager

ALOHA IN ACTION is seeking a dedicated and passionate Customer Success Manager to join our dynamic team. In this role, you will be instrumental in fostering long-lasting relationships with our clients, ensuring they achieve their desired outcomes through our services. As a Customer Success Manager, you will work closely with customers to understand their unique needs, provide tailored solutions, and act as an advocate between customer feedback and internal teams. Your primary goal will be to drive customer satisfaction, retention, and success while identifying additional opportunities for growth within each account. You will collaborate with various departments, including sales, marketing, and product development, to facilitate seamless onboarding, training, and support processes. Your ability to analyze customer data to derive insights will enable you to proactively address challenges and enhance the overall customer experience. If you have a passion for building relationships and a strong understanding of customer needs, this could be the perfect opportunity for you to make a significant impact at ALOHA IN ACTION.

Responsibilities

• Develop and maintain strong relationships with customers to ensure their needs are met.
• Act as the primary point of contact for customer inquiries and concerns, providing timely resolution.
• Onboard new customers by guiding them through the setup process and training.
• Monitor customer health and satisfaction metrics to identify and address potential issues early.
• Conduct regular check-ins with customers to discuss their goals and progress.
• Collaborate with cross-functional teams to advocate for customer feedback and service enhancements.
• Identify opportunities for upselling additional services and support solutions to customers.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success, account management, or a related role.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving skills and a proactive attitude towards customer challenges.
• Ability to analyze data to derive insights and inform action plans.
• Experience with CRM software and customer support tools.
• Demonstrated ability to manage multiple accounts and projects simultaneously.