Customer Success Manager (Inside Sales Representative)

DGR Systems, a growing premier technology consulting company, is seeking a Customer Success Manager to join our highly competent team. As part of the sales team, you will be responsible for generating leads, responding to lead generation efforts, developing client relationships, and driving new business. The ideal candidate will have a fanatically client-focused work ethic, prior sales experience, and a strong desire to win. This exciting position will maximize your skills and provide continued growth and development opportunities.

Responsibilities

• Execute sales strategy and manage the full sales lifecycle from quote and order management to close and client follow-up
• Maintain a strong working knowledge of OEM products, registration programs and pricing strategies
• Remain up to date on rebates and incentives, utilizing them to close and win business
• Assist with marketing and demand-generation activities
• Accurately respond to customer requests within SLA time frames
• Knowledge of OEM direct and distribution sources of supply and associated quote to order process
• Prospect and respond to incoming leads and perform outbound sales activities to prospective clients
• Research accounts to identify new leads

Requirements

• Prior inside or outside sales experience
• Passion for relationship building creative problem-solving and strong verbal and written communication skills
• High level of enthusiasm, a strong work ethic and highly self-motivated
• Capability to multi-task and respond to change while maintaining organizational skills and balancing accuracy and urgency
• High degree of attention to detail
• Experience with CRM solutions, Microsoft Dynamics a plus
• Ability to prioritize sales efforts to maximize close and win ratios
• Natural curiosity and a desire to learn, grow and develop sales and technology skillset
• Be a team player with a positive attitude

Benefits

Why DGR?

DGR Systems helps solve the most complex business and operational challenges for their customers. Our team of top-level industry experts takes an innovative and straightforward approach to consulting, design, deployment, and ongoing Assurance Services to meet customer needs.

At a glance, DGR Systems was founded in 2009 in Tampa, Florida, and provides full-service solutions in the areas of Modern Workplace (Endpoint Solutions, Collaboration), Security (Identity and Access Management, Zero Trust, Information Protection) Modern Infrastructure and Cloud, and Applications (Collaboration Apps, SQL Reporting, Power Platform). With an impressive depth of experience across the Microsoft technology solution stack combined with our focus on integrating solutions from multiple leading vendors, we help organizations design and execute against their most challenging digital transformations. At DGR Systems, our culture is built around one simple standard: Excellence is our Baseline - and we deliver on that standard with every customer, every day.

Core Values

DGR Systems core values are an essential and enduring tenant of our organization. They are a small set of timeless guiding principles describing who we are, how we treat people and how we run our business.

• Passion - Love what you do and make it evident through your approach to your work and the attitude you display.
• Ownership -Be accountable for outcomes. Take initiative to start and move things forward to make something better.
• Integrity -Do the right thing. Always. Every time. Without exception.
• Navigation - Find solutions to problems. Evolve, adapt, and embrace change around you for tomorrow will be different than today.
• Teamwork - Be approachable and engage with the team around you constantly. We win or lose together.

Full-Time Team Member Benefits

DGR Systems is committed to the health and welfare of our team members. This commitment involves offering a comprehensive benefits program to help prepare team members and their family for planned as well as unplanned life events.

• Group Health Care Plans (Medical, Dental & Vision)
• Company Paid Life Insurance (Basic & AD&D)
• Company Paid Short Term & Long Term Disability
• Company Paid Family Leave (Maternity, Paternity)
• Voluntary Insurance Options (Voluntary Life, Accident Insurance, Critical Illness Insurance)
• 401(k) with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Certification Reimbursement
• Work From Home Program - This is a hybrid position out of our Tampa office. Candidates should be able to come into the office three days a week.
• Wellness Resources

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.