Customer Success Manager

Global Team Staffing is seeking a talented and motivated Customer Success Manager to join our team. As a leading provider of workforce solutions, we are committed to helping our clients achieve their business objectives by providing top-notch staffing services. In this role, you will have the opportunity to work closely with our clients, understand their needs, and ensure their overall satisfaction with our services.

As a Customer Success Manager, you will play a vital role in building and maintaining strong relationships with our clients. You will serve as their main point of contact, working closely with them to understand their business goals and objectives. By leveraging your exceptional communication and interpersonal skills, you will collaborate with various teams within our organization to deliver efficient and effective staffing solutions.

Responsibilities

• Serve as the main point of contact for our clients, ensuring timely and effective communication
• Build and maintain strong relationships with clients, understanding their needs and objectives
• Collaborate with internal teams to develop workforce strategies and solutions
• Monitor and manage the performance of our staffing services, ensuring client satisfaction
• Proactively identify and address any issues or challenges that may arise
• Provide regular updates and reports to clients on the progress of their staffing requirements
• Conduct regular client meetings and presentations to review performance metrics and suggest improvements

Requirements

• Bachelor's degree in Business Administration or related field
• Proven experience in customer success or account management
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Familiarity with HR or staffing industry
• Knowledge of workforce planning and strategy
• Ability to thrive in a fast-paced and dynamic environment
• Attention to detail and strong organizational skills
• Flexibility to travel for client meetings and presentations
• Ability to adapt to changing client needs and priorities

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources