Associate Customer Success Manager

About Allego:

Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc. Magazine have all named us as a top place to work.

About the Role:

As an Associate Customer Success Manager, you will be responsible for supporting Allego's customers, ensuring their success and satisfaction with the Allego platform. You will work closely with the Customer Success Managers to help drive adoption, provide training and support, and troubleshoot any technical issues. In this role, you will have the opportunity to make a significant impact on our customers' success and be part of a dynamic, high-growth team.

• Partner with Customer Success Managers to support the onboarding and implementation process for new customers
• Provide training and support to help customers maximize their usage of the Allego platform
• Proactively identify and address customer needs and resolve any technical issues
• Collaborate with cross-functional teams including Product and Engineering to drive customer success and product enhancements
• Conduct regular check-ins and business reviews with customers to ensure ongoing satisfaction
• Assist in creating and maintaining customer documentation and resources
• Stay up-to-date on industry trends and best practices to provide valuable insights to customers

Requirements

• 1-2 years of experience in a customer-facing role, preferably in a SaaS or technology company
• Strong communication and interpersonal skills, with the ability to build rapport and develop relationships with customers
• Excellent problem-solving and troubleshooting skills
• Highly organized with great attention to detail
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment
• Passion for delivering exceptional customer service and driving customer success
• Technical aptitude and ability to quickly learn new software applications
• Experience with Salesforce or other CRM platforms is a plus
• Bachelor's degree or equivalent work experience

Benefits

Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment:

• Medical/dental/vision
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with matching 
• Short & long term disability, AD&D, life insurance