Associate Customer Success Manager

About Allego:

Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year. Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc. Magazine have all named us as a top place to work.

About the Role:

As an Associate Customer Success Manager, you will be responsible for supporting Allego's customers, ensuring their success and satisfaction with the Allego platform. You will work closely with the Customer Success Managers to help drive adoption, provide training and support, and troubleshoot...

We are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickly and accurately managing escalated inquiries, and facilitate a more positive member experience through ongoing, data-driven process improvement.

Responsibilities

• Support steady state operations and serve as a liaison between Vitality and Strategic Partners, acting as the primary point of contact
• Create and maintain relationships with Strategic Partner counterparts
• Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments to drive continuous improvement, efficiency and resolution of open items
• Create and implement appropriate process changes to enhance member...