Help Desk Specialist

Excel Total Business is seeking a highly skilled and motivated Help Desk Specialist to join our team. As a Help Desk Specialist, you will play a crucial role in providing technical assistance and support to our clients. In this role, you will have the opportunity to work with various technologies and collaborate with a talented team to ensure the smooth functioning of our clients' IT systems.

Responsibilities

• Provide first-level support and issue resolution to clients via phone, email, or chat, ensuring timely and effective solutions.
• Diagnose and troubleshoot hardware and software issues, documenting the steps taken and providing accurate and concise information to further assist clients.
• Install, configure, and maintain hardware and software, ensuring compatibility with clients' systems.
• Collaborate with team members to escalate and resolve complex technical issues promptly.
• Educate clients on using various software and...

We're Apogee. Nice to meet you. At our core, we're an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation. 

We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. 

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.

The Help Desk Support Specialist responsibilities will include:

• Providing user management support for processing...

RVB Associates, Inc. is currently seeking a skilled and customer-oriented Help Desk Specialist to join our team. As a reputable company in the industry, we prioritize providing excellent technical support to our clients and ensuring their satisfaction.

In this role, you will be responsible for assisting end-users with technical issues and providing timely solutions. From troubleshooting software and hardware problems to assisting with network connectivity and security, you will play a critical role in ensuring smooth operations and resolving technical problems.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve software and hardware issues
• Assist with network connectivity, security, and configuration
• Install and configure computer systems and peripheral devices
• Manage user accounts and permissions
• Ensure timely resolution of technical...

• Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
• Develop and maintain high level of expertise with web-based application, user requirements and workflows.
• Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and/or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
• Maintain currency with application and related tools as they are updated.
• Create and maintain marketing, demonstration and end user training materials.
• Conduct presentations at end-user training, marketing, and demonstration events.
...

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Reports to: IT Director

Summary

Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems. Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.

Qualifications

• Exceptional customer service and communication skills.
• Proficient in computer software, hardware, and IT systems.
• Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.
• Ideally,...

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence. 

You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around Respect, Engagement, Customer Service, Integrity, Teamwork, and Excellence in everything we do for our employees, clients, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and...

Timeshare Resales Hawaii is a leading company in the real estate industry, specializing in providing clients with top-notch timeshare resale services. We are currently seeking a highly skilled and motivated Help Desk Specialist to join our dynamic team. As a Help Desk Specialist, you will play a vital role in providing technical support and assistance to our employees and clients.

In this role, you will be responsible for troubleshooting and resolving technical issues, maintaining the company's computer systems and networks, and providing exceptional customer service. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Responsibilities

• Provide first-level technical support to employees and clients via phone, email, or in-person
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner
• Install,...

Chicago Cornea Consultants, LTD is seeking a friendly and customer-oriented Help Desk Specialist to join our team. As a leading ophthalmology practice, we are dedicated to providing exceptional eye care services to our patients. As a Help Desk Specialist, you will play a crucial role in providing technical support and assistance to our staff members with various hardware and software issues. Your strong problem-solving skills, patience, and excellent communication will contribute to our goal of delivering the highest standard of care and service.

This position is for a full-time experienced Help Desk Specialist who can demonstrate proficiency in troubleshooting hardware and software problems. Experience working in a healthcare or medical setting is preferred.

The ideal candidate must possess strong technical skills and have a good understanding of computer hardware and software. They should have excellent problem-solving abilities and be able to communicate technical...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for a Helpdesk Specialist to support the Social Security Administration (SSA) Office of Acquisition and Grants (OAG) in Woodlawn, MD. The call center help desk provides customer service and support to the users responsible for acquisitions and grants programs that support the...

Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a) company and Small Disadvantaged Business headquartered in Falls Church, VA, with a national presence, ARServices offers an exciting opportunity to shape the future while advancing your career. Join us and be part of something extraordinary.

ARServices is seeking a Help Desk Specialist to work in the Millington, TN area.

A Help Desk Specialist will join our team supporting the BUPERS NPC FM Office. In this position you will provide IT service desk and customer support services support. The Bureau of Naval Personnel (BUPERS), Navy Personnel Command (NPC), Force Management (FM), Electronic Military...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is looking for an experienced Help Desk Specialist to support the Naval Ordnance Safety and Security Activity (NOSSA). The Help Desk Specialist will be responsible for supporting a classified DoD environment to include:

• Provide support as the NRWS Account Administrator by managing all new account requests  and removal of unauthorized accounts. general permission modifications to resources (roles), account updates, etc.
• Perform general Help Desk Support to the organizations users to include onsite support  of NMCI assets such as computers, printers, peripherals and end user software troubleshooting.
• Ensure the...

 Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT), has an exciting role for a bilingual ATM Service Support Specialist to add to our Monitoring and Dispatch Team to assist in supporting our expansion into Latin America. This team member will be a liaison between our company and its clients, service providers, as well as assisting our internal customers. The successful candidate will be able to accept ownership for effectively monitoring the Mexico ATM Fleet and assisting with our US Fleet, solving customer issues, handling complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.  

Responsibilities  

• Corresponding with clients, customers, both internal and external, service providers, over the phone, email, online chat, to provide solutions that fit individualized situations and prioritize the customers' needs at each step of the...

At Kinematica, we are looking for a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our internal employees. This is a critical role in ensuring that our employees have the necessary tools and resources to perform their job effectively.

You will be the first point of contact for any IT-related issues and will play a crucial role in resolving technical problems in a timely manner. Your exceptional customer service skills, along with your strong technical knowledge, will enable you to quickly diagnose and troubleshoot hardware and software issues. In addition to providing technical support, you will also be responsible for maintaining and updating the company's knowledge base and documentation.

Responsibilities

• Provide technical support and assistance to employees in person, over the phone, or through email
• Diagnose and troubleshoot hardware and software...

Nedelcu & Company, a well-established management consulting firm specializing in executive search and leadership consulting, is seeking a capable and dedicated Help Desk Specialist to join our team. With a commitment to delivering exceptional executive search and leadership consultancy services, we strive to provide outstanding support to our clients and candidates.

As a Help Desk Specialist, you will play a vital role in providing technical assistance and support to our internal staff. You will be responsible for troubleshooting and resolving IT-related issues, as well as maintaining the performance and availability of our IT systems. In addition, you will collaborate with the IT team to implement new technologies, improve processes, and ensure the highest level of customer satisfaction.

This position offers a dynamic and challenging environment where you can utilize your technical expertise and contribute to the success of our...

We are seeking a highly motivated and skilled IT Helpdesk Specialist to join our IT team. In this role, you will play a crucial part in ensuring smooth software deployment and onboarding processes for our employees. You will work closely with our IT team and end-users to provide technical support and assistance related to software installation, configuration, and onboarding activities.

Key Responsibilities:

- Software Deployment: Install, configure, and deploy software applications to end-user devices.
- Onboarding Support: Assist in the onboarding process for new employees, ensuring they have the necessary IT resources, software, and access.

- Troubleshooting: Diagnose and resolve software-related issues and provide technical support to end-users.

- Documentation: Maintain accurate records of software deployments and create documentation for troubleshooting procedures.

- User Training:Provide training and guidance...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN). The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).

The Mid-level Help Desk Support Specialist responsibilities will...

Job type: Full-time, in office.

Locations: San Diego, CA 92108

Schedule: Monday through Thursday 7am - 4:30pm, and Fridays 7am - 11am

Role Summary:

TEAM (www.teamemployer.com) is a national leader in providing outsourced employment services. As we continue to scale, we are looking for an IT Helpdesk Specialist who will be instrumental in supporting our commitment to flawless service delivery. 

The company is looking for a detail oriented, team focused professional with a talent for clear communication to be the technological lifeline to our internal teams. The IT Helpdesk Specialist will report to the IT Manager and will play a key role in maintaining our standard of excellence by ensuring our team has full and smooth access to the technology that fuels our operations....

Help Desk / Service Desk Specialist providing 24/7 Hlep Desk Support to the USMC. Help Desk Specialist responds to and diagnoses problems through discussion with users. Ensures a timely process though which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps. Candidate will be working at the Operating Forces Tactical Systems Support Center at Marine Corps Tactical Systems Support Activity Camp Pendleton, CA. This service center is a secure classified environment. The applicant is responsible to quickly field, diagnose, and route telephone calls from the Operating Forces to C4I analysts in the workplace. Tactical / commercial C4I systems knowledge and customer service skills are a must.

Help Desk Specialsts will be required to work rotating shifts which amy include nights and weekends.

Requirements

Active DoD Sponosred Security Clearance

2+ Years Help Desk Support and...

• Serve as the first point of contact for customers seeking technical assistance
• Identify issues, provide accurate information in IT ticketing system for each call
• Respond to incoming calls and messages in a timely manner throughout shift
• Follow all communication procedures, policies, and guidelines
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
• Work with customer to resolve issues
• Identify and escalate priority issues
• Contribute to creation of support documentation
  • Attend meetings and training, review training material to stay up-to-date on changes

Requirements

• Security+ certification
• A+ certification
• Windows 10 Desktop Support...