Help Desk Specialist

Exergy Energy LLC is seeking a motivated and dynamic Help Desk Specialist to join our growing team. As a leader in the sustainable energy sector, we pride ourselves on not only providing innovative energy solutions but also on offering exceptional support to our clients and employees. The Help Desk Specialist will play a critical role in ensuring the smooth operation of our IT systems and services, acting as the first line of defense for technical issues that may arise. In this role, you will be responsible for monitoring, troubleshooting, and resolving software and hardware issues while providing exemplary customer service. You will engage daily with users across various departments, addressing their concerns and facilitating timely solutions. Your ability to communicate effectively and empathetically with both technical and non-technical staff will be essential in creating a positive user experience. Additionally, you will contribute to the maintenance of IT documentation, providing training and resources to users to enhance their technological competencies. This position offers the opportunity to work in a fast-paced, collaborative environment where your contributions will make a tangible difference in our mission towards sustainable energy practices.

Responsibilities

• Provide first-line support for technical issues related to hardware and software.
• Diagnose and resolve user-reported issues in a timely manner.
• Assist with the setup and configuration of computer systems, printers, and other peripherals.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Collaborate with IT team members to implement and maintain IT policies and procedures.
• Conduct user training sessions to enhance technology usage and efficiency.
• Actively monitor and respond to alerts in the system to prevent downtime.

Requirements

• Proven experience in a help desk or technical support role.
• Strong knowledge of computer hardware, software, and networking fundamentals.
• Excellent problem-solving skills and an aptitude for troubleshooting.
• Effective communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize accordingly.
• Familiarity with Windows and Mac operating systems.
• Customer service-oriented mindset with a passion for technology.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources