Help Desk Specialist

Chicago Cornea Consultants, LTD is seeking a friendly and customer-oriented Help Desk Specialist to join our team. As a leading ophthalmology practice, we are dedicated to providing exceptional eye care services to our patients. As a Help Desk Specialist, you will play a crucial role in providing technical support and assistance to our staff members with various hardware and software issues. Your strong problem-solving skills, patience, and excellent communication will contribute to our goal of delivering the highest standard of care and service.

This position is for a full-time experienced Help Desk Specialist who can demonstrate proficiency in troubleshooting hardware and software problems. Experience working in a healthcare or medical setting is preferred.

The ideal candidate must possess strong technical skills and have a good understanding of computer hardware and software. They should have excellent problem-solving abilities and be able to communicate technical information to non-technical staff members in a clear and understandable manner. The Help Desk Specialist will provide remote and on-site technical support, so the ability to work well independently and in a team is essential.

We are looking for a Full-time Help Desk Specialist to join our team. The Help Desk Specialist will be responsible for providing technical support and assistance to our staff members regarding hardware and software issues. The position requires excellent communication skills and the ability to troubleshoot and resolve technical problems efficiently and effectively.

Responsibilities

• Provide technical support and assistance for hardware and software issues
• Troubleshoot and resolve problems related to computer hardware, software, and peripherals
• Provide remote and on-site technical support to staff members
• Document and track technical issues and resolutions in a help desk system
• Train staff members on the use of hardware and software systems
• Stay updated on industry trends and advancements in technology
• Collaborate with IT teams and vendors to resolve complex technical problems

Requirements

• Prior experience as a Help Desk Specialist or in a similar role, preferably in a healthcare or medical setting
• Strong technical skills and knowledge of computer hardware and software
• Experience in troubleshooting hardware and software issues
• Excellent problem-solving and analytical abilities
• Strong communication and interpersonal skills
• Ability to provide excellent customer service and work well with staff members at all levels
• Ability to work well independently and in a team
• Knowledge of industry trends and advancements in technology

Benefits

Candidate should have the ability to multi-task and work well with others. Occasional travel between our offices. We offer paid-time off, health and dental insurance plans, 401K and paid holidays. Some benefits are only available for full-time employees.