IT Help Desk Support Specialist (on-site)

USA Clinics Group, Vascular Centers, and Fibroid Centers are growing and looking to add an IT Help Desk Support Specialist to our team! As an IT Help Desk Support Specialist you would be responsible for managing incoming help desk tickets and calls from 170+ clinics across the country. The successful candidate should be able to assist employees with IT issues in the office or questions on how to use IT systems, such as EMR, iPad applications, etc. This person should be highly organized and able to prioritize tasks based on level of importance.

Only candidates who can reliably commute to the Corporate office, where this position is based out of, will be considered for the position.

Responsibilities

• Assisting offices in multiple states to ensure that computers and networking are in place
• Working closely with corporate support teams
• Managing multiple projects
• Working with senior management to support the execution of company strategy
• Assisting with the integration of new locations, as added
• Providing IT support for the entire organizations
• Additional duties as assigned

Requirements

• Associates Degree in IT or other related fields required, new grads are welcome to apply!
• 1-3 years of experience in a similar role preferred.
• 1-2 years of Office 365 experience preferred
• Basic knowledge of various video surveillance systems, such as Honeywell and Hikvision, preferred
• Basic knowledge of VoIP systems, preferred
• Functional knowledge of remote access, networking, Apple mobile device management, and PC configuration
• Proven high level of problem solving, critical thinking and implementation skills
• Ability to work both individually and as a member of a team

Benefits

• Health
• Dental
• Vision
• 401k & Match