Help Desk Specialist

RVB Associates, Inc. is currently seeking a skilled and customer-oriented Help Desk Specialist to join our team. As a reputable company in the industry, we prioritize providing excellent technical support to our clients and ensuring their satisfaction.

In this role, you will be responsible for assisting end-users with technical issues and providing timely solutions. From troubleshooting software and hardware problems to assisting with network connectivity and security, you will play a critical role in ensuring smooth operations and resolving technical problems.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve software and hardware issues
• Assist with network connectivity, security, and configuration
• Install and configure computer systems and peripheral devices
• Manage user accounts and permissions
• Ensure timely resolution of technical issues and follow-up with users
• Maintain accurate documentation of support requests and resolutions
• Collaborate with team members to escalate and resolve complex issues
• Stay up-to-date with the latest technology trends and advancements

Requirements

Requirements:

• Prior experience in a help desk or technical support role
• Strong knowledge of computer hardware, software, and networking
• Experience with network security, including firewalls and antivirus software
• Excellent problem-solving and troubleshooting skills
• Customer service-oriented with strong communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Windows and Mac operating systems
• Knowledge of Active Directory and network protocols
• Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus
• Associate or Bachelor's degree in Information Technology or related field is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources