IT Help Desk Specialist - Clinical Systems
Unreal Gigs
Knoxville, tennessee
Job Details
Contract
Full Job Description
IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)
Location: Knoxville, TN (On-site)
Work Hours: 8:00 AM - 5:00 PM, Monday to Friday
Position Type: Temporary (6 Month Contract to Hire)
Reports to: IT Director
Summary
Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems. Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.
Qualifications
- Exceptional customer service and communication skills.
- Proficient in computer software, hardware, and IT systems.
- Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.
- Ideally, experience in computer programming or repair.
- Self-directed with strong organizational and analytical skills.
- Familiarity with healthcare concepts and jargon; experience in hospice or home health preferred.
- Nursing license (RN or LPN) is a plus.
Requirements
Responsibilities
- Ticket Management: Handle IT support tickets from initiation to closure, providing Tier I support and escalating Tier II issues.
- Resource Scheduling: Manage resources and time efficiently to minimize costs and impact on the budget.
- Communication: Effectively communicate complex IT concepts and issues at all organizational levels.
- Knowledge Maintenance: Stay updated on software applications, healthcare trends, and organizational protocols.
- Training and Support: Provide training and support to medical staff on IT systems and applications.
- Quality Improvement: Develop and maintain quality improvement programs for clinical information systems.
- Project Coordination: Lead and evaluate IT projects within the clinical informatics department.
- Confidentiality: Maintain confidentiality of patient, family, physician, and employee information.
- Customer Service: Serve internal and external customers courteously and efficiently.
- Team Collaboration: Work collaboratively with clinical managers to identify and address IT needs.
Benefits
Benefits:
- Competitive hourly rate with potential for full-time hire after the contract period.
- Opportunity to work in a dynamic and supportive environment.
- Gain experience and develop skills in a growing IT department.