Contract
IT Help Desk Specialist - Clinical Systems
Unreal Gigs
Knoxville, tennessee
IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)
Location: Knoxville, TN (On-site)
Work Hours: 8:00 AM - 5:00 PM, Monday to Friday
Position Type: Temporary (6 Month Contract to Hire)
Reports to: IT Director
Summary
Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems. Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.
Qualifications
- Exceptional customer service and communication skills.
- Proficient in computer software, hardware, and IT systems.
- Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.
- Ideally,...