Help Desk Specialist

·       Provide first-level support to end-users for hardware and software issues via phone, email, or in-person

·       Troubleshoot and resolve technical problems, escalating to senior staff when necessary

·       Document support requests and resolutions in the ticketing system

·       Assist in the setup and configuration of workstations, software installations, and peripheral devices

·       Maintain an updated knowledge base of common issues and solutions

·       Provide exceptional customer service, ensuring user satisfaction with support provided

Requirements

·       Associate degree in Computer Science, Information Technology, or relevant field preferred

·       2+ years of experience in IT support or Help Desk roles

·       Strong technical knowledge of Windows and Mac operating systems, as well as common software applications

·       Excellent communication and problem-solving skills

·       Ability to work independently and as part of a team in a fast-paced environment

·       A+ certification or equivalent is a plus

EOE CLIENT provides equal employment opportunities to all employees and applicants in all CLIENT facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, disability, age, military or disabled veteran status, marital status, gender or gender identity, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Work From Home